Great company moving through a challenging, exciting transition - Operations Zendesk Employee Review

Great culture, good work life balance, excellent team mates, Everyone is focused on extremely bright solutions-oriented collaboration.

Many systems to learn, but this is true for any large company.

The people you work directly with are nice and the unlimited PTO was nice, and everyone was very chill about you taking time off when you needed.

It used to be a pretty good place to work but then after Zendesk got acquired everything slowly got worse and worse culture-wise. There were also multiple layoffs and re-orgs that caused a lot of confusion and cognitive debt, all the while management was still expecting more productivity somehow???? With layoffs practically every year and veiled threats about having to use AI more (more how?! There was no direction), working there kind of felt like working with a gun to my head.