Good company, good direction - Senior Commercial Account Executive Zendesk Employee Review

4.0
5 Aug 2024
Recommend
CEO approval
Business outlook

Pros

Good products that have differentiation Good mid/long term direction and strategy New PE ownership (2022) has invested in and evolved company - making good acquisitions Overall pretty fair when it comes to policies & pay, competitive with SaaS industry where it counts Good people and culture, though the culture has turned a bit more corporate since acquisition

Cons

Not perfect - there is normal job BS like any place Still haven't nailed segmentation and verticalization Expansion reliant; new business is a focus but lead generation can be hit and miss Sales pressure from top can be intense and not handled well by upper/mid management More recently, poorly conceptualised and executed focus on (the wrong) KPIs Focus on short term results can outweigh long term logic

Explore other reviews about Zendesk

5.0
4 May 2026
Recommend
CEO approval
Business outlook

Pros

Great culture, good work life balance, excellent team mates, Everyone is focused on extremely bright solutions-oriented collaboration.

Cons

Many systems to learn, but this is true for any large company.

2.0
12 June 2026
Recommend
CEO approval
Business outlook

Pros

The people you work directly with are nice and the unlimited PTO was nice, and everyone was very chill about you taking time off when you needed.

Cons

It used to be a pretty good place to work but then after Zendesk got acquired everything slowly got worse and worse culture-wise. There were also multiple layoffs and re-orgs that caused a lot of confusion and cognitive debt, all the while management was still expecting more productivity somehow???? With layoffs practically every year and veiled threats about having to use AI more (more how?! There was no direction), working there kind of felt like working with a gun to my head.

1
See reviews by: Helpful|Rating|Date|All