It's like playing a game on maximum difficulty and it keeps getting even harder with no reward - Level 2 Service Desk and Onsite Engineer blueAPACHE Employee Review

It used to be a good place

Leadership of the service centre aka the service desk is terrible and annoying many of the staff. - Changed ticketing systems without consulting the people who would be using it. - Allowing certain people to remain employed in Melbourne who are problematic. I know that one former female Team Leader has left and another female staff member left because of disturbing comments made by one person. - Refusal to allow interdepartmental collaboration. Some of the staff in Sydney and Brisbane wanted to visit Melbourne but were apparently told they would not have desks available if they visited. - Loss of good people. We lost some good technicians in Melbourne and we lost the best one we had in Sydney. - Deliberate favoritism is shown to the “yes men” who just kiss up at every opportunity. - Forcing everyone back to the office when the leadership barely show up. - Micro management galore, you going to the bathroom? Expect them to question you. - There are no career opportunities for those in the service desk. They like to boast that people have risen through the ranks, but the last time someone from the desk was promoted was 5 years ago.

The events are really fun and the people working the desk with me are great guys

Poor management: no idea of how to manage teams well. Many of them focuse on themselves or their own agendas in their groups. They also play favorites, each TL has one or two people who get all the love. If that's not you then RIP. Profit over everything: They have a general disregard for best practices when they can make more money. I've made suggestions on how to improve some clients but it's not heard as there's no financial incentive. Image Focused: They really focus on the surface level image. When clients visit some are told not to come in if they are not presentable. They hide the reality from everyone. Lack of diversity: there's a real lack of diversity here. In part I think this is due to racism from above. I heard prominent senior leader mention he was attending an event late to purposely miss the welcome to country.