Pros
Client success and implementation teams are very strong. Has some good clients and decent (albeit extremely costly) product for the retail industry
Cons
Peter Principle very visible in top leadership. Most top leadership has been with the company for ages and deem themselves as "untouchable". New business is abysmal because product has been over-engineered for the retail/ecommerce industry but cannot compete in any other industries. Product is severely lagging and pales in comparison against Klaviyo, Braze, and other more modern, nimble offerings. The brand also doesn't have the same brand value and recognition as Salesforce and Adobe, yet is going after the same customers. Sales teams in APAC region feels like a revolving door due to lack of transparency, support and bad egos on the leadership team.