Love turned to disgust - Store Manager lululemon Employee Review

2.0
4 Sept 2020
Recommend
CEO approval
Business outlook

Pros

Benefits are decent. Product IS GREAT and the best there is. Can be a fun environment.

Cons

The wild expectations of our store teams to execute what is required with very little labor hours to spend is unacceptable. Roles and responsibilities of every job now that we were back in store post-closing due to covid are truly remarkable. The expectation that is put on the SM/ASM/KL bench is far beyond what we are getting paid. There is no relationship or collaboration between 'corporate' and the store teams, therefore, there is no knowledge of what the store teams need to execute on a day to day basis. From monitoring capacity, to maintaining physical distancing, cleaning checklists every 30 minutes, to scheduling constraints, and this is on top of doing our 'job' of selling great pants ; there needs to be better work to be done to limit the burnout from the GREAT employees that we have, and re-grounding in what the principles that lululemon stands for. People are NOT happy, they are tired, scared, and feel highly under supported. More/greater expectations with drastic pay cuts, which are to be understood, but something needs to be adjusted or changed. lululemon has stepped away from what was once a beautiful, fun, supportive and empowering career, to feeling constantly beaten down, defeated, 'never good enough', and underpaid. Forget having a day off. Emails, texts, and communication come through 7 days a week with sometimes less than a 24 hour turnaround to execute.

Explore other reviews about lululemon

5.0
27 June 2026
Recommend
CEO approval
Business outlook

Pros

A discount to lululemon clothing was of course great.

Cons

Structure to the company was not the greatest.

2.0
8 June 2026
Recommend
CEO approval
Business outlook

Pros

The benefits with the sweaty Pursuits is good and the insurance is good too! You get a team that you get to put together and get to know them and see what works for you guys to be successful in a processing shift!

Cons

The nights are long and very overworked. They ask a lot from you and usually they put the business before you. It’s always we need this and that from the managers but not actually taking time to help or to actually see that we are trying our best and if they actually worked a shift with us and saw the struggles they would understand more. They think it’s easy, when the weight of the store depends on us. You are also qualified as a Guest Experience lead since you have to do both trainings so the management do over utilise that and you will be doing two jobs. Even though it says in the description to support the floor but there’s a difference between supporting from time to time and doing it all the time where you are running the floor and the back at the same time but they’ll say “oh why isn’t this done?” Maybe because you’ve told me to help you out ? The are also very selective about who moves up to be a manager. No work life balance at all!

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