Does Frontwave Credit Union pay their employees well?

According to anonymously submitted Glassdoor reviews, Frontwave Credit Union employees rate their compensation and benefits as 2.9 out of 5. Find out more about salaries and benefits at Frontwave Credit Union. This rating has improved by 1% over the last 12 months.

How satisfied are employees working at Frontwave Credit Union?

39% of Frontwave Credit Union employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Frontwave Credit Union 2.9 out of 5 for work life balance, 2.6 for culture and values and 2.9 for career opportunities.

What are the top reviewed jobs at Frontwave Credit Union?

Teller (8) , Bank Teller (3) , Customer Service Representative (2) , Financial Services Representative (2) , Loan Processor (2) , Member Service Representative (2) , Teller II (2) , USR (2)

What are the pros of working at Frontwave Credit Union according to real employee reviews?

"Your coworkers become your family." ((in 4 reviews)); "Great benefits." ((in 4 reviews))

What are the cons of working at Frontwave Credit Union according to real employee reviews?

"Low Pay when compared to industry" ((in 12 reviews)); "High turn over and unhappy employees due to management and poor treatment of employees." ((in 8 reviews)); "If you have worked at a bank or haven’t this training is overly excessive!" ((in 3 reviews)); "Almost impossible to get time off" ((in 3 reviews))

What are employees saying about Frontwave Credit Union redundancies in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Frontwave Credit Union redundancy and their outlook for job security at Frontwave Credit Union in 2026.

Frontwave Credit Union Reviews

2.8

39% would recommend to a friend

(81 total reviews)

Bill Birnie

41% approve of CEO

46% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (81 reviews)

Frontwave Credit Union has an employee rating of 2.8 out of 5 stars, based on 81 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Frontwave Credit Union employee rating is 25% below average for employers within the Finance industry (3.7 stars).

Reviews by job title

81 reviews

1.0

30 Nov 2021

Run for your life and sanity.

Anonymous employee

Recommend

CEO approval

Business outlook

Pros

Because of the level of incompetence and lack of professionalism, it’s easy to stand out of the crowd.

Cons

Run from this place. The company’s senior management are totally in disagreement, some have a bigger pull than others, and the company is so disorganized and doesn’t communicate. In addition, the pay is horrendous and they are so cheap. I currently work here and have been thinking of leaving this organization as it’s getting worse every year: they say they care, but they really don’t, you are destined to drown. Lack of leadership, lack of communication standards and resources. It’s impossible to do my job when half of the people don’t know what they are doing, and they just screw around every day. Everyone backstabs everyone, trust me and run from this organization as fast as you can. They are not going to change not even if they say that they are going to change; their philosophy is for you to sink and figure out how to swim. Lack of support in every aspect and the higher the management is, the more corruption and scandals there are. This organization is filled with incompetent leaders who just collect a paycheck and simply put DONT care about employees, members and others in general. I can’t stress this enough: run for your life.

Frontwave Credit Union Response

4y

Thank you for your feedback. Frontwave is committed to continuous improvement and ongoing leadership development. We anticipate improved results in management oversight and overall employee engagement. We encourage you to reach out directly to the HR Recruiter and/or CHRO, so we can hear and address your specific concerns.

1.0

4 Oct 2022

Training is Awful

Teller

Recommend

CEO approval

Business outlook

Pros

Not sure there are any?

Cons

I’m supposed to be part time but training is full time. Also after being hired I was told I may be working 35+. I will quit if that happens. I agreed to 25hrs. Now the training, it’s 2 weeks! If you have worked at a bank or haven’t this training is overly excessive! It’s also totally unnecessary to drag it out for 2 weeks. 2 weeks 8 hrs of just milked info that could have been learned in branch or departments. I’d rather work for a big bank and be considered a number.

Frontwave Credit Union Response

3y

We appreciate your feedback and take your concerns very seriously. In an effort to successfully onboard new employees and provide a detailed overview of our culture, history, and expectations, we have all employees participate in our employee Onboarding program. This expectation is communicated in the interview process. Our leadership/management staff ensures that all part-time employees are adhering to a part-time schedule which is up to 30hrs a week. We have an open door policy and invite you to reach out to Human Resources.

2.0

13 Oct 2023

Okay for a first job

Anonymous employee

Recommend

CEO approval

Business outlook

Pros

Flexible hours Time off accrues quickly after 1st year Reasonable work load for some employees (see cons section below) Good health and 401k benefits if you go with Kaiser (see cons section below for Sharp).

Cons

Low pay. Upper management either doesn't see what we see, or they do not care. Very resistant to remote work. Work loads are not evenly spread. Some employees bear very high work loads. Very high turnover. No opportunities for advancement in my position. Can't learn new skills in my position. Too much forced fake work culture. Health insurance for the Sharp plan steadily reduced coverage over time to the point that they won't even give me a COVID booster in my primary doctor's office. They want the county to pay for it. I hear the Kaiser plan is good, though.

Frontwave Credit Union Response

2y

We appreciate your feedback. Frontwave continues to invest in technology to better serve our members and employees, well into the future. We encourage you to partner with your direct Supervisor, Manager and HR to discuss cross training and career development opportunities. We will continue our annual review of our compensation and benefit plans to stay competitive in these areas.

Viewing 1 - 3 of 81 Reviews

Jobs at Frontwave Credit Union

Administrative Assistant (Onsite)

Personal Banker (Universal Service Representative): 29 Palms

Personal Banker (Universal Service Representative): Barstow

Personal Banker (Universal Service Representative): MCRD

Personal Banker (Universal Service Representative): Escondido