Genesys Reviews

4.2

82% would recommend to a friend

(2,699 total reviews)
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Tony Bates

91% approve of CEO

83% positive business outlook

Genesys has an employee rating of 4.2 out of 5 stars, based on 2,699 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Genesys employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

3K reviews
1.0
29 Jan 2017

Not What we Once were

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Appears from outside to be a great place to work and lots of talk about how good we are

Cons

I've seen our culture become more cut throat, ruthless and politically motivated - It isn't what it once was and has lost its soul

1.0
4 Feb 2017
Recommend
CEO approval
Business outlook

Pros

Learnt heaps about the industry Not much to say about this company except they were great many years ago but in the past 4-5 years have changed to become an ugly company and in the last 6 months the worst ever I've seen.

Cons

Highly political No respect for the people who help build it to the empire it's trying to become Expect you to be on call 24/7 and have no life with your kids and family Some managers shouldn't be in their job yet still are just because they know how to manipulate people Morale is terrible Worst place to work at No professional development unless you are in the core group or favoured Harassment goes on and they turn a blind eye to it.

3.0
11 Feb 2018
Recommend
CEO approval
Business outlook

Pros

Some of the highest quality (smarts and work ethic) people I have ever worked with Many passionate people who believe in what they are doing Market leader in terms of technology and capability

Cons

Private equity ownership has unsurprisingly dehumanised the organisation. It used to feel like a family but is now all about the numbers (at the expense of customers or quality) Heavy focus on marketing and market positioning (according to research firms such as Gartner etc.) has shifted attention away from ability to execute and doing the right thing for customers. Head office mentality where the specific needs and challenges of regions outside of US are often not taken into account. Politics - to get ahead you need to know how to play the game.

Viewing 1 - 3 of 2,699 Reviews

Glassdoor has 3,031 Genesys reviews submitted anonymously by Genesys employees. Read employee reviews and ratings on Glassdoor to decide if Genesys is right for you.