Genesys Reviews

Highly political No respect for the people who help build it to the empire it's trying to become Expect you to be on call 24/7 and have no life with your kids and family Some managers shouldn't be in their job yet still are just because they know how to manipulate people Morale is terrible Worst place to work at No professional development unless you are in the core group or favoured Harassment goes on and they turn a blind eye to it.

Private equity ownership has unsurprisingly dehumanised the organisation. It used to feel like a family but is now all about the numbers (at the expense of customers or quality) Heavy focus on marketing and market positioning (according to research firms such as Gartner etc.) has shifted attention away from ability to execute and doing the right thing for customers. Head office mentality where the specific needs and challenges of regions outside of US are often not taken into account. Politics - to get ahead you need to know how to play the game.