Question 1

Is H&R Block a good company to work for as a Customer Service Professional (CSP)?

Accepted Answer

Customer Service Professional (CSP) professionals working at H&R Block have rated their employer with 3.8 out of 5 stars in 204 Glassdoor reviews. This is an average score with the overall rating of H&R Block employees being 3.8 out of 5 stars. Search open Customer Service Professional (CSP) jobs at H&R Block now and start preparing for your job interview by browsing frequently asked Customer Service Professional (CSP) interview questions at H&R Block.

Question 2

Does H&R Block pay Customer Service Professional (CSP) employees well?

Accepted Answer

Customer Service Professional (CSP) professionals rate their compensation and benefits at H&R Block with 2.9 out of 5 stars based on 204 anonymously submitted employee reviews. This is 3.4% worse than the company average rating for salary and benefits. Find out more about Customer Service Professional (CSP) salaries at H&R Block.

Question 3

How happy are Customer Service Professional (CSP) professionals working at H&R Block?

Accepted Answer

62% of Customer Service Professional (CSP) employees at H&R Block would recommend their employer to a friend. This rating has decreased by 13% in the past 12 months. Customer Service Professional (CSP) professionals have also rated H&R Block with a 3.7 rating for work-life-balance, 4.2 rating for diversity and inclusion, 3.8 rating for culture and values and 3.5 rating for career opportunities.

Question 4

What are the top reviewed jobs at H&R Block?

Accepted Answer

Tax Associate (680), Tax Professional (441), Tax Preparer (376), Receptionist (275), Seasonal Tax Preparer (233), Tax Specialist (203), CSP - Client Service Professional (201), Front Desk Receptionist (200), Associate Team Leader (167), Customer Service Representative (150), Client Service Professional (141), FIRST YEAR TAX PROFESSIONAL (135), Tax Consultant (124), Office Manager (122), Tax Advisor (90)

Question 5

What are the pros of working at H&R Block according to real employee reviews?

Accepted Answer

"The hours are flexible; you say at the beginning of the season which days and times you can work." ((in 453 reviews)); "I don't know how they do it but working at H&R Block is genuinely enjoyable and I've met so many great people there." ((in 448 reviews)); "provide good training every year (from September to December) and enough taxation resources for employees." ((in 414 reviews)); "Very flexible schedules that allow you to share with your family and improve your education while earn extra money." ((in 219 reviews)); "Great coworkers and corporate kept you very in the know" ((in 188 reviews))

Question 6

What are the cons of working at H&R Block according to real employee reviews?

Accepted Answer

"only that the Pay is low and client tax fees are too high even for simple taxes" ((in 873 reviews)); "Poor management and severely understaffed" ((in 262 reviews)); "No benefits besides PTO and lack of full" ((in 249 reviews)); "Low salary and the grow expectations are limited." ((in 139 reviews)); "No support from upper management or corporate headquarters, they will withhold office supplies like paper in order to save a buck." ((in 79 reviews))

H&R Block

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Good shifts overshadowed by poor management and few hours

Great people and learning, but low pay

Flexible scheduling but job security is lacking

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