Management was horrible. Job roles were not clear and management had no idea what was going on a lot of the times. Clients would treat me poorly and scream at me. There were no benefits, I was scheduled for 10 hour days at times and expected to work through my lunches, or take lunches at my desk and still answer calls. I never got paid for the at home training I did and was never allowed to use my sick time I accrued. I was promised a pay increase after one month of employment but that never happened, and I suspect that was something they said just to convince me to work there.