HARROLDS Reviews

2.8

42% would recommend to a friend

(55 total reviews)

30% positive business outlook

HARROLDS has an employee rating of 2.8 out of 5 stars, based on 55 company reviews on Glassdoor which indicates that most employees have an average working experience there. The HARROLDS employee rating is 21% below average for employers within the Retail and wholesale industry (3.5 stars).

Reviews by job title

55 reviews
1.0
29 Mar 2018

Unhealthy Work Environment

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

It's great working at Harrolds in Collins Street, Melbourne, knowing that you get to be exposed to many different luxury brands. I also see this company as a stepping stone at least, for something greater in the future.

Cons

Training wasn't done very well and you just basically just get thrown into the floor doing your own thing. According to another staff, she had the same experience as well when she first started. There was 'some' training, not structured at all. It's more like a 'let's do whatever training' thing. Their POS system isn't also a proper POS system. It's very ancient since it is basically just a program created to make it look like a POS system. The management and the staff have different rules when it comes to sales as well. Everyone is saying different things about the rules which makes it confusing and it resulted into confrontations, arguments etc. The management doesn't really care about their staff as well. They don't even protect us sometimes most especially if they get accused by a customer for something they didn't do. For them, the customer is always right. It's a very beautiful store indeed, but the work environment is very stressful.

1.0
20 May 2022
Recommend
CEO approval
Business outlook

Pros

Very few staff were nice but that's about it.

Cons

Where does one begin??? Let's start from the surface level and make our way down. The office: I don't know if I would even call it an office. It's more of a warehouse with a few rooms attached. There are no meeting rooms except for an enormous boardroom that does not have privacy panels, so everyone has to take meetings at their desk and sometimes on loud speaker because it would involve a whole group of internal staff. Extremely distracting and unprofessional. This also means it's not possible to have a private conversation unless the boardroom is free or you go outside lol. The technology infrastructure: It basically doesn't exist. Nearly everyone is given a gigantic computer to use, which means, it is impossible to take your computer with you and have a private meeting even if there were proper meeting rooms. The computers are heavy and makes blended wfh and office arrangement extremely cumbersome and just not feasible. Furthermore, only the free Zoom plan was used, which meant meetings could not go for further than 40min without restarting; meaning no funding was invested into making wfh easier. Workflow: Some of the teams don’t know how to collaborate and ensure the workflow is smooth. When in lockdown, there were no daily meetings (initially) to run through the day’s tasks, which meant, miscommunication and confusion was prevalent. The marketing department seemed to think they were running the show instead of working collaboratively with other teams. Starting to see a pattern? Training: There was none apart from a 1 day handover prior to starting. No time was allocated to watch training modules, instead, they were expected to be “watched in our own time”. Staff members: Most were not courteous and would not introduce themselves despite the fact I was new to the team. In general, it was not a welcoming environment. The feeling of being ignored was definitely apparent. Management: Line manager did not touch base until one week after start date. And no one-on-one’s were ever set up. Upper management and HR did not touch base at the end of week 1 despite stating they would. No proper introductions were made to the team. HR has absolute no clue what they’re doing or how to even speak professionally. This was evident right from the initial conversation, where they called to ask if I was still interested in the job and I said potentially, to which they responded with “what do you mean potentially?” in an annoyed and mocking tone. Upper management will reprimand you by calling you out of the blue or request to see you in the boardroom and tear you apart for the most minor “error” and saying they want their staff to "sink before they can swim", this was after being there for one month, mind you. Other staff members seem to conspire with upper management instead of providing support; they would proceed to demean and undermine you and treat you like a child by continuously admonishing you and asserting their authority. I shudder writing this now. I could go on but I think the picture is pretty clear.

1.0
2 Mar 2018

Style Consultant

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Brands and co-workers. The clients you get to meet are second to none.

Cons

Melbourne store worst to work for. Management is extremely toxic and highest staff turnover. someone leaves on weekly basis and Business thinks staff cant handle pressure. The point is, good staff members do not leave companies, they leave bad managers.

Viewing 1 - 3 of 55 Reviews

Glassdoor has 57 HARROLDS reviews submitted anonymously by HARROLDS employees. Read employee reviews and ratings on Glassdoor to decide if HARROLDS is right for you.