If you hold a job in a lower position such as MHA or driver you are treated very poorly. Expectations are that you should do anything you are told to do without hesitation and without proper compensation. If they say jump, you are expected to jump higher than they say to. The Branchburg location is also severely understaffed- MHAs are expected to perform 3 different job titles at one time without any extra compensation. Management also treats the MHAs as if they are uneducated and that their opinions or judgments are not credible. Those that hold management positions act as though they are untouchable. This behavior is exhibited by unwarranted write-ups, unwarranted meetings about small mishappenings (such as a patient hugging a staff member or losing a set of keys). Management isn't willing to hear your side about anything no matter how much you do for them or not- what they say goes. Management is also very unwilling to give you supervision in a helpful and non-threatening approach. Essentially, they rule with an iron fist. They also seemingly make up rules as they go- rules that are unwritten in the employee handbook.
As far as the care for the patients, the clinicians are very good at what they do however they are required to work within the confines placed on them by the rules of High Focus. These rules are seemingly unnecessary and are driven by profit. Management doesn't care about the patient, they care about their profit. They also don't care about the employees who selflessly give of themselves to the patients. Which can cause burn-out and that can be concerning for patient care.
The work environment can be manageable despite the issues with management because the other staff members are talented and offer a great support system to their team. However, because you report to management sometimes you feel unheard and invalid when you have a concern. Like I said before, if you're in a lower position you're likely not going to be respected.
Overall there is an extreme lack of respect and appreciation given to the employees as far as the management goes. A majority of the problems within the agency are because of the management. Most of the time I worked here I felt as though I was working on a farm because: they pump out patients sometimes without giving them proper care or giving them too much care and they become disenchanted; also because they work the staff until they're drained. If you can handle all of that, this is the place for you. If not, please don't waste your time even applying!