Does Holiday Inn Express pay their employees well?

According to anonymously submitted Glassdoor reviews, Holiday Inn Express employees rate their compensation and benefits as 3.1 out of 5. Find out more about salaries and benefits at Holiday Inn Express. This rating has improved by 5% over the last 12 months.

How satisfied are employees working at Holiday Inn Express?

56% of Holiday Inn Express employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Holiday Inn Express 3.3 out of 5 for work life balance, 3.4 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Holiday Inn Express?

Front Desk Agent (319) , Front Desk Receptionist (203) , Housekeeper (191) , General Manager (94) , Night Auditor (94) , Night Auditor/Front Desk Agent (76) , Front Desk (58) , Housekeeping (50) , Front Desk Associate (40) , Guest Service Representative (40) , Breakfast Attendant (38) , Front Desk Clerk (34) , Front Office Manager (34) , Guest Service Agent (34) , Receptionist (34)

What are the pros of working at Holiday Inn Express according to real employee reviews?

"great people... and that is all" ((in 92 reviews)); "Get to meet new people and work with a great staff" ((in 88 reviews)); "Great coworkers and GM helped if any issues" ((in 66 reviews)); "Free food, flexible schedule, good location, hotel discounts" ((in 29 reviews)); "Free breakfast and use of gym." ((in 29 reviews))

What are the cons of working at Holiday Inn Express according to real employee reviews?

"Low pay for very strenuous and hard work." ((in 173 reviews)); "Poor management and not flexible" ((in 172 reviews)); "No Benefits and no raise." ((in 92 reviews)); "Long hours and not easy to get to without a car" ((in 65 reviews)); "Deal with complaints and everything yourself because manager never handles them" ((in 37 reviews))

What are employees saying about Holiday Inn Express redundancies in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Holiday Inn Express redundancy and their outlook for job security at Holiday Inn Express in 2026.

Holiday Inn Express reviews about "manager"

54% positive business outlook

Ratings by category

3.8

Diversity and inclusion

3.4

Culture and values

3.3

Work/Life balance

3.2

Senior management

3.2

Career opportunities

3.1

Compensation and benefits

Reviews by job title

173 reviews

2.0

5 June 2025

Little pay for high expectations

Front desk agent

Recommend

CEO approval

Business outlook

Pros

Started right away with no experience, caught on pretty quickly. Hotel Owner was very involved with operations and staff and took care of current and former employees.

Cons

Alot of gossip behind the desk, Front Desk Manager Trish didn't know how to communicate an issue when it comes up, instead waiting to unload everything she believes was done wrong in a rant, and not always to your face. Picked up alot of hours due to becoming the only night shift person almost immediately, and this went unnoticed and unappreciated in many ways. Alot of expectations for a job that will only ever pay minimum wage. If you go over 40 hours, they do not have to pay overtime to hotel workers in the state of Maryland. Beware

4.0

30 Sept 2025

Great place to start working

Front desk agent

Recommend

CEO approval

Business outlook

Pros

Flexible manager, interesting way to meet and interact with people. You get really good hotel benefits.

Cons

Sometimes on your feet for long periods of time and sometimes (like any customer service) people complain and yell at you.

3.0

27 May 2026

Gsa - guest service agent

Recommend

CEO approval

Business outlook

Pros

The team was friendly and hard working. The managers rewarded you for the work you did, and you were always looked after and listened to.

Cons

The pay could be ever so slightly higher but that is just the UK as a whole really.

Viewing 1 - 3 of 173 Reviews

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Jobs at Holiday Inn Express

Front Desk agent Part-time weekend

Hotel Front Desk Agent

Sebring, FL

·

USD 26K - USD 36K /yr

USD 24K - USD 31K /yr

USD 32K - USD 42K /yr