I.T. Matters Reviews

3.4

48% would recommend to a friend

(8 total reviews)

40% positive business outlook

Reviews by job title

8 reviews
1.0
23 Jan 2020

Not a good company

Recommend
CEO approval
Business outlook

Pros

It's hard to think of a lot of pros. I guess the one good thing was being able to work on different networks and systems.

Cons

The management was a terrible experience. Owner is nice but primary manager is demeaning and belittling employees with impunity. -Constant documentation of time in 5 minute increments. -Not great benefits. -Poor planning. -Poor education and movement for development. -Lots of useless meetings. -Lots of micro management. -Lots of overtime and pushing to do extra work. -Rotating on call schedule which severely interrupts sleep due to tickets with no recourse. -No recognition or reward for hard work and going above and beyond. -The clock never stops at 5pm. -Very few holidays and PTO. -Micromanagement of lunch hours. -Driving all over the place and not planning routes to be near where employees live. Sending people across town to a client when you could easily -Poor documentation of processes and procedures. -Nickel and Dime clients for every 5 minute detail.

5.0
16 Jan 2025

Great company to work with!

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

I recently had the pleasure of working with IT Matters, and I couldn't be more impressed with their level of service and expertise. From the moment we reached out, their team was responsive, professional, and eager to understand our unique IT needs. They offered a comprehensive solution that was tailored perfectly to our business requirements, ensuring minimal downtime and maximum efficiency. What stood out the most was their ability to explain complex technical concepts in a clear and understandable way. The team at IT Matters truly listens to their clients and goes above and beyond to provide innovative and effective solutions. The implementation process was seamless, and they provided excellent ongoing support, always available to troubleshoot and offer advice whenever needed. It's rare to find a company that combines technical expertise with such excellent customer service, but IT Matters does just that. I highly recommend IT Matters to anyone looking for reliable, top-notch IT support.

Cons

I can' think of any cons for this company

1.0
26 Nov 2024
Recommend
CEO approval
Business outlook

Pros

For the most part most coworkers are willing to help and it's a team effort

Cons

You are given a ridiculous amount of work and since your salary your expected to be quite and keep working. You will work late evenings and weekends. The helpdesk staff is outsourced so a lot of times you don't recieve help because they ignore your requests for help, and they make sure to make you feel like outside the group. Then there is management and honestly most of everyone was great the only issue is the VP she is condescending and rude. She will chew you out if she's having a bad day. On the flipside she does teach you when needed but your going to have to ignore being talked down to and rude comments.

Viewing 1 - 3 of 8 Reviews

Glassdoor has 11 I.T. Matters reviews submitted anonymously by I.T. Matters employees. Read employee reviews and ratings on Glassdoor to decide if I.T. Matters is right for you.