Pros
Unlike most charities they have lots of money so no risk the funding will run out. There’s a new chief exec and a newish young leadership team. info and advice does great work. Innovation team trying to shake things up. Involvement team doing worthwhile work.
Cons
They fundamentally have no idea who they are or why they exist. There is no strategy and hasn’t been for several years and no sign of one. Few people seem proud of the work they do for old people. Measurement of impact is very poor. It’s very hierarchical and most new ideas or initiatives get killed because they might not be in line with strategy (when it arrives). There is endless consultation in strategy or innovation or continuous improvement but nothing changes. Confidence in the leadership is very low and morale at rock bottom. Heads of department have very little power. Staff get axed and leave with little communication as to why. Turmoil over the last few years has chewed up and spat out some great people.
