Indigo Lighthouse Group Reviews

There are no future routes for progression, no career prospects and no hope of financial stability in the future, There are no rewards, sadly. The majority of staff on the biggest campaign are on minimum wage with no hope of a salary increase or bonus to say thank you for all their hard work. The Company has an unrealistic rewards system. The staff are expected to hit high targets consecutively for 12 months straight without fail. If a call handler fails to hit one target over a 12 Month period, the Company will deny them a wage rise and several fails in any area can result in a disciplinary or employee improvement plan. Any concerns are viewed as being negative by senior Management. Staff are expected to wait two years before having access to sick pay. They don't seem to like their employees very much. Holidays are almost impossible to book.

A despicable company. Little to no training with no assistance and no assurance from senior managers or the HR department to review training procedures or the trainers! Despite feedback from SO many staff that is ignored as this is easier to do. If they like you, you can get away with doing no work as some people float about all day in noticed and others are hounded constantly for silly training errors and if people don’t like you then you’re life will be hell! No one will help youno one will listen to you, honestly avoid avoid avoid at all costs I cannot stess this enough leaving was the best decision I ever made. You are not treated like a normal person you are treated as disposable. Staff turnover is unbelievably high, most despartments don’t have staff with more than 1-2 years experience. Only care about making money and not about people. I went home every night upset and no one care! If you are not able to learn the job quickly and make no mistakes ever then it will take over your life and it is so easy for these people to get to you.