International SOS Reviews

- Pay started at AUD56,500 before finishing probations (chance for a 2k raise every 6months) - 13 hour shifts, always go over and it's expected you do - They do not say in the job description you'll be doing work for IHMS and they only tell you a week before you finish training, very bad form and was disgusted by that - No real development path - Culture within the assistance centre area is non-existent - people who work in the 'corporate' side tend to look/talk down to you - so does the general manager - high stress environment with little to no mental health support from management (will be working on cases where people die, management just shrugs it off - they're fairly jaded) - not fairly compensated for the kind of work, the salary is very low for people who work in retail call centres - constantly understaffed - was left alone for 13hr night shifts on multiple occasions and was expected to "deal with it" - the quality team only sends out negative feedback, if you do something good they will rarely say anything, but if you forget to say "please" or "thank you" like a robot they'll be straight on you

I worked in a senior mgmt role. They have a high turn over, poor management practices that lead to a lot of fair work claims, unorganised operations (culture of wing it), they scrape through everything they do (no planning let alone planning for strategic success), culture of hanging staff out to dry, culture of someone’s head has to roll to keep a customer happy (sadly it’s a staff member that gets blamed for a managers mistake). I started as there under the illusion they are a trusted professional organisation. I moved on after 5 months, I was worried it would reflect negatively on my professional profile if I had stayed. This company has a lot of potential, though the exec team don’t quite allow for such potential to blossom.