Invoca reviews about "benefit"

No cons to share at the moment.

not a ton of training or direction to help new hires. Its very much a learn as you go and we need you to ramp by yourself. VERY remote company which can lead to communication issues.

There’s basically no clear strategy right now beyond just saying “AI” over and over. The company isn’t focused on building the features customers actually want or that drive real revenue. A recent acquisition was a bad decision, and instead of addressing that directly, there’s been a push to force AI features into the product that customers didn’t ask for and don’t really need. Leadership has also taken a turn. It feels like the company moved away from people who genuinely cared about the product and employees to a more typical SaaS leadership style, detached, overly aggressive, and not always transparent. They are trying to get secure their parachute rather than saving the company. Some of the newer leaders are out of touch with what’s actually going on, not qualified for the roles they’re in and downright toxic individuals. Moreover, leaders are not honest among themselves, blatant lies run rampant about projects, capabilities, timeless, and even basic research. A lot of long-tenured employees seem to see where things are headed and are either leaving or trying to. Performance reviews, raises, and bonuses are heavily tied to vague AI-related metrics instead of the actual work people are responsible for. At the same time, there’s no real investment in helping employees build those skills, and the company doesn’t seem to have a strong, market-ready AI product to back it up. Career growth is pretty limited. There aren’t clear paths for advancement, and it’s hard to see how you’re supposed to progress within the company.

Venture backed company so expect layoffs during turbulent economic times. Little to no opportunity for career advancement as the company hardly promotes from within because they do not want to take the time to prepare employees for those roles. Invoca is regarded as the most sophisticated call tracking software but because of this prestige, leadership has neglected how far the competition has come. Their competitors have almost fully caught up to Invoca’s main differentiators but at a fraction of the price. This neglect also applies to marketing as Invoca has let the competition dominate them in brand awareness. Unfortunately, the product is becoming antiquated and companies are trending away from navigating customers to their phone channel. Disorganization and a lack of direction is a huge issue for the company. Many employees receive no guidance and resources to improve. During my years there I had one performance review.

Fully remote (could be pro or con, I actually am fine with it), will have to wait and see if company continues to be successful.

There are cliques in the company that feel like the "cool kids". I've seen a few occurrences of sr level people talking down to newer developers.

Culture: People on glassdoor say that Invoca has great culture but I argue that there almost is no culture. 95% of communication with your coworkers will be over slack. The rest over zoom. The chances of meeting any of your colleagues in person is slim to none. There is a famous quote "Culture eats strategy for breakfast" which Invoca could learn from. The company is a bunch of siloed departments that hate interacting with each other. In my opinion, the elimination of offices as a cost saving measure will only negatively impact the success of the company. Culture is a subjective topic, but to me it’s more than zoom meetings and ERG's. Slow growth: Invoca had made the recent milestone of attaining 100 million in annual recurring revenue. Something very impressive for a growing SAAS company. Unfortunately since the point though, it seems the growth has stagnated. Costs had to be cut in 2023 and some layoffs occurred as the company acknowledged their biggest expense is payroll. Customer churn is high which means that new bookings are an essential to keep revenue afloat. I believe their biggest hinder to growth is excessive hiring and an over-hierarchical org. A person gets manager thrown in their title, a junior person is hired. Teams are grown and grown with overlapping roles and skills I don’t understand why half of them were hired. You have to ping multiple people to get something done when realistically one person can just take on that amount of responsibility. I mentioned work life balance is great here and that’s because they’ve hired too many people. Everyone on a team covers something very specific and it ultimately makes initiatives longer to complete, not the opposite. This is a great place to work and become complacent. When I joined, I was impressed by all the long tenure employees who’ve worked here for over 10 years. Now I more so believe they’re just comfortable. If you live in a LCOL area, you’ll have it made here. Everyone's a winner and no one gets laid off (except for sales people). Everyone just loves to pat each other on the back after they did the smallest effort of work ever. Make sure you log that positive feedback in lattice, how else will it get noticed? I truly wish this company the best. I hope you break even by the end of the year. I have no hard feelings, this is all just mere feedback.

Compensation plans leave a little to be desired, internal processes not put in place

Advanced AI product - competitors are cheaper but far less robust It takes about a year to fully ramp