Jet Pet Resort Reviews

4.3

80% would recommend to a friend

(99 total reviews)

81% positive business outlook

Jet Pet Resort has an employee rating of 4.3 out of 5 stars, based on 99 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Jet Pet Resort employee rating is in line with the average (within 1 standard deviation) for employers within the Personal consumer services industry (3.6 stars).

Reviews by job title

99 reviews
1.0
8 Nov 2017

Stay Away

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Working with cats and dogs...that's it, and even that gets stressful.

Cons

The business cuts corners, buying dollar store supplies and understaffs shifts so they don't have to pay full wages, they'll bring in unpaid volunteers to cover the hours that workers were promised. They pretend to have a "door always open" policy but the second you bring something to their attention, you either get ignored or belittled. Everything I have to say about this business has absolutely nothing to do with the fact I was let go. Things happen, people are laid off. All my opinions are based around what I saw WHILE working there, from things I experienced to things other co-workers and customers experienced. I could go on and on but quite frankly, they'll do anything to discredit negative reviews and I'm done wasting my energy on Jet Pet Resort. Best of luck to any new employees.

Jet Pet Resort Response
8y
Thanks for taking the time to post and we are sorry that you didn’t enjoy your time with Jet Pet. You raise concerns around communication and staff retention, which are issues we care a lot about. We will try and take what we can from your comments and use that to improve.
1.0
8 Nov 2017
Recommend
CEO approval
Business outlook

Pros

- spending some time with dogs - nice co workers - lots of exercise..

Cons

I did my job as well as I could.. staying well over my 8 hour shift in order to get the ridiculous amount of stuff done that they ask of you, absolutely no appreciation. I didn't mind the first few months working here... but it just goes down hill from there. I was a great employee and worked there for almost a year.. now it's a year later and I'm still upset about all the crap they put their employees through. - management is absolutely terrible. - except you to be way more involved in the company even when you aren't working.. messages at 10pm asking questions about work and you're always expected to answer.. it's a minimum wage job, no one wants to be that committed.. - terrible pay for the amount of physical labor - terrible scheduling (never getting what you want) - a huge part of the job is just cleaning, you're basically a glorified janitor - you're given way too much work to do in the amount of time your given - they don't like hiring/giving more people to work a shift in order to save money (its cheaper for them to pay your for 10 hours of work than to pay a whole other person for a shift) - absolutely no recognition for the amount of work we all had to do - dogs get very mediocre care.. average of 50 dogs and 2 people working at a time.. - i could honestly go on and on.. - 10/10 would recommend never wasting your time there - JUST SO DEGRADING AND TERRIBLE

Jet Pet Resort Response
8y
We appreciate your comments and are really sorry that you felt your hard work went unappreciated. That certainly is not the way we want to make any of our team members feel!
5.0
22 Apr 2018
Recommend
CEO approval
Business outlook

Pros

Management appears to be writing fake reviews to boost their glassdoor rating. Although absolutely dispicable, this is not a surprise!

Cons

Instead of working to resolve problems w/ workplace (such as ripped up floors &walls from stressed dogs, replacing broken equipment, or giving proper training and support to staff etc), this is how the owners of Jet Pet choose to spend their time. Ridiculous.

Jet Pet Resort Response
8y
Hi there, sorry to hear that you think our reviews aren’t authentic. We are choosing to take the time to read and respond to all of them, regardless. If you have any suggestions (we hear you on the cleaners) you can feel free to reach out directly at hello@jetpetresort.com.
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Glassdoor has 100 Jet Pet Resort reviews submitted anonymously by Jet Pet Resort employees. Read employee reviews and ratings on Glassdoor to decide if Jet Pet Resort is right for you.