Kindbody Reviews

2.7

26% would recommend to a friend

(215 total reviews)
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David Stern

38% approve of CEO

27% positive business outlook

Kindbody has an employee rating of 2.7 out of 5 stars, based on 215 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Kindbody employee rating is 21% below average for employers within the Healthcare industry (3.4 stars).

Reviews by job title

215 reviews
1.0
21 Aug 2020
Recommend
CEO approval
Business outlook

Pros

All of the lower level employees (below c-suite) are really extremely passionate about the mission of the company, so you'll have a chance to work around extremely motivated, smart, and talented individuals. From the outside, the company looks really great so that'll be a perceived resume booster for wherever you plan to go after you decide you just can't stand to be at the company anymore (which will likely happen pretty soon after starting).

Cons

The CEO/Founder is the worst example of a female founder, doesn't actually care very much about changing the face of women's health, really just sees this company as a cash cow. Micromanagement is considered an actual "management style" here ... meaning, you'll have zero autonomy or respect in your area of expertise, and you'll likely be pushed to just do exactly what leadership wants you to do. When you sign on to the company, you're under the impression that Kindbody is working to fix the fertility space, which is a broken, fragmented system. But what you're really doing, is making the system look pretty (e.g. a beautiful clinic, really fun marketing tactics) while not making any real change. There is virtually zero diversity on the corporate level, and this means both in gender and race. While the company will tell you they have an extremely diverse clinical team (this is definitely true, and truthfully the clinical team is the best part of the whole company), this doesn't take away from how much diversity is NEEDED in this space, and particularly at the corporate level where decisions made can factor in fertility issues faced by the POC community. To date they have a total of zero African American employees at their corporate office. The office environment sucks for a number of reasons— quiet, awkward, not fun (actually music, communal lunchtime, etc are not encouraged), very antiquated 9am-6pm structure (must be in before Founder and out after her), there are no opportunities for company bonding times (it's not viewed as relevant or important by the founder), by the end of the day, people are GLAD to be rushing out the door toward home. It's an extremely weak excuse for a "startup"— no WFH or flexible PTO time (instead, you're lucky if you're allowed to work from home even in an emergency situation, and your time off is subpar even in traditional company standards, let alone a startup's...), everything is competition based (not only internally, but all about "crushing the competition"), not everyone gets equity at the company (in a company that is far under 100 people and within the first 4 years of business). The core values that are not directly stated, but definitely made very clear by both passive and overt aggressions, are to work as hard as you possibly can, for as long and as many hours as you can, until you get burnt out. Then you can maybe take some time off (where you're still reachable when needed), rest, and then get directly back to it.

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Kindbody Response
5y
Thank you for allowing me to share the facts as well as my perspective. At Kindbody, we take feedback seriously. Our mission and our values are central to our actions. We prioritize culture, a positive work environment, and we revisit our mission, vision and values quarterly to ensure we’re on the right track. We are committed to our mission to bring accessible and affordable fertility and family-building care to all and we are proud of how much we have accomplished. And, we are dedicated to our core values which we reiterate often: We are Kind We are Open-Minded We Work Hard and Get It Done We believe there is value in a strong, talented, diverse team and our Kindbody team members are diverse: 50% of Kindbody team members identify as non-white 25% of the executive team identify as non-white Our patients are also diverse: 45% of our patient population identifies as women of color 15% of our patient population identifies as LGBTQ+ All Kindbody team members are owners in the business; corporate and clinical team members all receive equity. Additionally, we are instituting a 401K and a mental health offering this year. Innovation takes courage and a collaborative, supportive, and deeply dedicated team. I am inspired daily by this team, a team with an 88% retention rate, which speaks to our commitment to retain incredibly talented, hard-working colleagues who are aligned around our mission, vision and values. We know that mature businesses’ standard attrition rate is 13% and startups are often twice that, so we’re proud that our successful efforts in diversity and retention are working. We are continuing to grow and evolve, but our core values and dedication to building the best team in the space will never change. Thank you for your thoughts and we wish you all the best in your path forward.
2.0
1 Jan 2024

Bait & Switch

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

I loved the mission of building families for people that were looking for support in this area.

Cons

- Inflated egos that caused a lot of mismanagement. - Bullying not being taken seriously or even addressed coming from several cliques that are treated as 'protected class' - Money / kpi driven - Extremely skilled employees across the organization that were not taken seriously and underutilized - Compensation is grossly out of alignment given massive layoffs and employees taking on multiple jobs. - Patient facing employees having enormous responsibilities and yet being treated horribly by upper management as well as providers - Awful healthcare benefits: expensive, bad coverage, no 401K

2.0
31 Aug 2023

Run, Don't Walk

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Stated Mission and ability to impact the lives of all people who want a family is why I joined this company.

Cons

1. Disconnected Leadership 2. Elevating employees inappropriate for the position 3. Allowing Bullying. 4. Money oriented instead of people and patient oriented 5. Horrible communication. 6. Corporate Merger led to unfair employee downsizing without leadership input at the clinic level. 7. Allowing lazy emoyees to stay while letting go top notch staff. 8. Lucrative hiring promises followed by no raises, elimination of 401k match, and intimidation based leadership 9. Promoting a "party culture" (alcohol at in house events and dinners) without taking into consideration employees in recovery. 10. Huge cuts while senior leaders post glamorous photos on Instagram of conference attendance and socializing. 11. Expecting site clinic leaders to work every weekend, late hrs, take call without compensation and then scolding them for taking on too much while trying to do a good job 12. Senior leadership is totally disconnected until a crisis, then fly in to "save the day"

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Kindbody Response
2y
Thank you for taking the time to share your feedback about your experience at Kindbody. We genuinely appreciate your candor, and we take your comments seriously. Your perspective is invaluable as we continuously strive to improve our organization. We are truly sorry to hear about the challenges you encountered during your time here, and we want to assure you that we are committed to addressing these issues on a daily basis. We understand the importance of strong leadership, and we are actively working on enhancing our communication and engagement at all levels of the organization. We have zero tolerance for any form of bullying or harassment, and we will be reinforcing our commitment to maintaining a respectful and inclusive work environment. While we must ensure the financial health of the organization, our core mission remains to help people create families. Thank you again for sharing your thoughts. We genuinely care about our employees and are committed to making Kindbody a better place to work. Regards, People Ops Team
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