Lack of actual training and support. The account manager responsible for overseeing my role provided only brief explanations of tasks and expected immediate competency without structured guidance. As he was only present in the office once a week and was the sole person with knowledge of the role, it was extremely difficult to get help when needed. I often had to teach myself processes with minimal direction.
The management style contributed to a challenging and uncomfortable work environment. Communication felt restricted, and there was a noticeable culture of blame rather than support. At times, it felt like employees were discouraged from speaking openly, which created a tense atmosphere. I also observed behaviour from management that I felt was unprofessional and, at times, inappropriate toward team members.
Overall, the workplace culture felt unsupportive and at times hostile, which made it difficult to succeed in the role. My employment was terminated and I did not feel the decision reflected the lack of proper training and support provided.
