Inwardly focused organization. Customers don't matter to management.
Pros
Great Products, Great Quality, Committed Production People. Vast product offering capabilities. Competition is weak or incomplete in product offering- it is the only thing preventing a major erosion of their market share.
Cons
Inwardly focused management. New Management has wiped out sales organization. CEO referred to former Sales Team's work as "milk route sales" demonstrating that he has absolutely no idea what his sales force actually did to build and protect their business. Management believes revenue can be generated over the phone with minimal customer face to face interaction and no significant product or application knowledge from their "dialing for dollars" sales team. Upper management cares more about building an empire than running the business they hired in to. They are completely disconnected from the businesses. If you have no passion for your work and just want to be told what to do, this is the place for you. There is no voice of the customer in the organization any longer.