Mike's Bikes Reviews

Constant pressure to make "goal" (quota) for the week, even when its extremely slow a lot of the time. Upper management holds SJ store to same standards as the high earners like Palo Alto and Los Gatos. Simple fact is that not enough people in Willow Glen buy high end bikes to sustain the unreasonable goals set by the CEO/President. Retail Software can be tough to use, and is not at all reliable. Very difficult to move up in the company unless part of the IN crowd. Very small pay increase for an experienced salesperson returning for a second summer. Next to impossible to get Vacation time. Having to work every weekend from 10-6 is ridiculous. The shop never gets a day off, even when the days are super slow. Commission is a joke. 1% for bikes, etc. Way too low, especially for how the hourly pay is. You aren't respected unless you are at least 25 years old, kiss everyones behind, and are a hipster from Marin.

It is very unfortunate that I have to rate Mike's so poorly. As a mechanic with 10+ years of experience, I was worked twice as hard as any other shop I've worked at. No room for growth, benefits were cut, and it was impossible to use your pto without getting shunned/fired. Salary- commission based and the sales department gives away mechanics' labor dollars to ensure their sales, even though charging for labor is how you get paid. Pay never represents the effort you give. All about the bottom line. Work environment- Gossip is rampant. They seem to encourage customer entitlement; mechanics are treated like servants. I worked with very smart mechanics but quickly found them leaving to go to other shops that were better paying/more mellow for the same pay. Management- No respect for human life. I was aware of an employee being fired while in the hospital for two days. Management then went to the ER to retrieve his store keys! They didn't seem to care at all that they were losing a great mechanic who had been there for longer than anyone I ever worked with besides the store manager. The only reason this isn't a 1 star review is that after working there I can pretty much deal with any bs I may encounter and there was good opportunities for training.