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Musician's Friend

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Musician's Friend Reviews

2.7

35% would recommend to a friend

(115 total reviews)

Greg Trojan

34% approve of CEO

28% positive business outlook

Musician's Friend has an employee rating of 2.7 out of 5 stars, based on 115 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Musician's Friend employee rating is 30% below average for employers within the Retail and wholesale industry (3.9 stars).

Reviews by job title

115 reviews
2.0
7 May 2015
Recommend
CEO approval
Business outlook

Pros

It is a fun atmosphere to work in. There are always prizes and free instruments being given out for good performance. Depending on what TL you have, you will have a great time.

Cons

The company itself is the strictest I've ever seen. We had a pregnant woman on our team who got put under review because she didn't show up for work, even though it was to have her baby. She called right when she knew, but they said it wasn't soon enough.

1.0
5 Jan 2015
Recommend
CEO approval
Business outlook

Pros

Most of the co-workers and leads were cool to work with. The "discount" was ok but only on select items such as cords and guitar cases, I mean why get a decent discount on a guitar you are interested in when you are suppose to be there busting butt for the company ten hours a day and getting your daily numbers goal?

Cons

The management, or lack there of, consists of some of the most untrained, inexperienced and incompetent people I have ever encountered, but they acted like they knew the business inside and out and there was always a method to their mayhem in their minds. I saw the light pretty quick on how the place was ran there. Now when I say management I mean mainly the upper management. Most of the leads and supervisors were decent people. They were just as bad off as us common warehouse folk were. Leads basically get stuck doing a lot of the work that the supervisors blow off and don't want to do, and the supervisors are just the operations managers tools to do their bidding overall. Very poor communication, rules and regulations were always being made up on a daily basis to suite the big wigs. I do believe prisoners have more freedoms than the warehouse workers there. I ended up pointing out because of their bogus "point system" for attendance. If ANY sort of emergency comes up with kids, family etc then you WILL get at least one point against you, and every day you miss is another point unless you have a dr's note with you upon your return. There is no such thing as mercy and forgiveness there. But they are going to try to convince you that it is Disney Land where you work. Don't fall for it people. Mark my words, this is the LAST place you want to work. Ask anyone that does or has worked there and they will tell you I am speaking the truth. I have a strict no nonsense policy and this place is full of nonsense believe you me. Oh and if you are a musician in anyway, shape or form then most definitely DO NOT work here. Just because they have the word "Musician" in their company name doesn't mean squat trust me!

1.0
2 Mar 2017
Recommend
CEO approval
Business outlook

Pros

"Share some of the best reasons to work at Musicians Friend" Hmmm...This is a tough one, besides the employee discount, I can't think of any reasons to work for this company.

Cons

This one is much easier! After working there for what seems like an eternity I'm finally free of the shackles of Musicians Friend! I couldn't be happier. -Only 1 guaranteed day off with your other day being dependent on "Business Needs". -Management is a joke. They are super friendly to your face but on the back end will do whatever it takes to build a case and get you terminated. Also, you have to sign an arbitration agreement so you have no leg to stand on if something happens. They can literally terminate you whenever they want and have zero repercussions. -Management is not upfront...at all. They will go behind your back and build a case against you and because of that arbitration agreement that can just say "Bye, bye" -Being the front line (CSR/TSR) is even worse! They no longer have different departments you'll just be an "order taker". Just a number in their system and easily replaced with some other wide eyed and bushy tailed high schooler. -This company is going downhill quickly. I don't see them withstanding the new e-commerce business model when companies like Samash have actual knowledgeable sales people. -Managers and Directors are not on the same page. Very high school atmosphere. -Way to many options in UT to work at this place. Please don't waste your time here like I did. This job had potential but that hasn't been the case anymore. You're just part of a bigger business who's trying to make up for poor choices and a revolving door of CEO's.

Viewing 1 - 3 of 115 Reviews

Glassdoor has 117 Musician's Friend reviews submitted anonymously by Musician's Friend employees. Read employee reviews and ratings on Glassdoor to decide if Musician's Friend is right for you.