NASA Federal Credit Union Reviews

loan servicing management team is very unskilled, lacking knowledge of loan servicing duties, and unable to properly train employees thereby expecting them to learn their own duties with no direction; quick to delegate work but unwilling to learn positions of their own department therefore not able to assist employees; not open or willing to hear or listen to suggestions of senior dept employees to keep dept workflow under control; lacking empathy, moral, and appreciation for departmental employees but steadily piling on duties of which management has no knowledge of themselves inevitably causing employees to leave shrinking dept by half. Credit unions salaries are not competitive and management looks for reasons not to give hard working employees salary increases leaving them for years with the same salary and more duties.

Upper Management is in the stone age. In their Branch offices, fossil workplace mentality is spear headed by a fossil of a VP and a pair of out of touch regional managers that practically reject change and innovation. Throw in a corporate dress code that's so outdated, it could have been written on Noah's ark. Some branches demand a 6 day work week (yet they will never allow over time), schedules have little flexibility and often get made at the last second or change without warning. Growth is none existent and the training potential is horrendous. One person trains the whole credit union and it takes years to complete the desired classes for advancement. The whole progression system is archaic and stale.