NFU Mutual Agency Network Reviews

Head Office and managers have no idea what it is like to work in a commissioned agency. Delegated compliant tasks for agency staff with limited knowledge, understanding, experience or time to undertake correct procedures. Unrealistic targets set by newly appointed senior managers from large private insurance companies with little comprehension of why NFU Mutual has a high reputation for service. An increasing belief by senior managers that sales takes precedence over service, despite protests to the contrary. An increasingly disillusioned workforce who are fed up with high workloads with low rewards. Many experienced agents being replaced by people with little or no experience of farming or insurance. Neighbouring agencies fighting over good risks to the detriment of company cohesion and morale. Poor rating leading to uncompetitive premiums and time wasted by agency staff and underwriters in negotiating discounts.

Poor management, back stabbing, under hand. Was brought in to lead in a role when all the management wanted was another person to bring the money in for them. Back stabbing, two faced management who lack any management skills whatsoever. NFU need to look at who they are letting run this branch.