Does Ontrak Recruitment pay their employees well?

According to anonymously submitted Glassdoor reviews, Ontrak Recruitment employees rate their compensation and benefits as 2.7 out of 5. Find out more about salaries and benefits at Ontrak Recruitment. This rating has decreased by 9% over the last 12 months.

How satisfied are employees working at Ontrak Recruitment?

63% of Ontrak Recruitment employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Ontrak Recruitment 3.7 out of 5 for work life balance, 3.2 for culture and values and 3.4 for career opportunities.

What are the top reviewed jobs at Ontrak Recruitment?

Customer Service (12) , Gateline Assistant (9) , Customer Service Representative (5) , Customer Service Assistant (4) , Customer Service Associate (4) , Train Dispatcher (3) , Customer Assistant (2) , Station Cleaner (2)

What are the pros of working at Ontrak Recruitment according to real employee reviews?

"Good pay and paid weekly" ((in 6 reviews)); "Southern Staff is great at most stations." ((in 3 reviews))

What are the cons of working at Ontrak Recruitment according to real employee reviews?

"Limited hours on customer service roles" ((in 7 reviews))

What are employees saying about Ontrak Recruitment redundancies in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Ontrak Recruitment redundancy and their outlook for job security at Ontrak Recruitment in 2026.

Ontrak Recruitment Reviews

3.3

63% would recommend to a friend

(38 total reviews)

Ashley Spence

52% approve of CEO

49% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (38 reviews)

Ontrak Recruitment has an employee rating of 3.3 out of 5 stars, based on 38 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Ontrak Recruitment employee rating is in line with the average (within 1 standard deviation) for employers within the Human resources and staffing industry (3.8 stars).

Reviews by job title

38 reviews

2.0

9 Nov 2020

Awfully run company from top to bottom.

Station cleaner

Recommend

CEO approval

Business outlook

Pros

Weekly pay which can come in handy Pretty easy work

Cons

No relevant training. Constant calls from Ontrak to check you're working. Have to fill in your own timesheets and potentially lose your wage if not delivered on time. No care from anyone as to any problems you have. Have to call to sign in and sign out of every shift. On occasion Ontrak angrily ring you back for not signing in despite having signed in half an hour ago. No care for their employees, treated only as a resource and not a person.

2.0

17 July 2021

Customer Service

Customer service

Recommend

CEO approval

Business outlook

Pros

Can gain insight into the rail

Cons

No benefits, shifts can be very few

2.0

30 Apr 2021

Tough to pay the bills

Customer service assistant

Recommend

CEO approval

Business outlook

Pros

Can on occasion have a run of shifts but not regular enough.

Cons

Just a number, if you accept last minute shifts they’re happy but ask for an work availability they’re not that interested. Supervisors can’t wait to fill out the paperwork & leave quickly.

Viewing 1 - 3 of 38 Reviews

Jobs at Ontrak Recruitment

Security Staff Wanted