Pets & Friends Reviews

2.3

15% would recommend to a friend

(10 total reviews)

17% positive business outlook

Reviews by job title

10 reviews
1.0
1 Mar 2022

Awful company

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Customers and visiting pets are lovely

Cons

No support from head office Bait you with a bonus scheme and then introduce conditions two months before you're due to receive your bonus, ergo bonus withheld People that speak up against head office appear to mysteriously leave the company Higher management impossible to get hold of Head office doesn't work weekends so staff are left to fend for themselves if something goes wrong Underpaid Undervalued Treated like vermin High turnover rate in management No real training given Higher management plays favourites Managers scared to speak up for fear of losing job Understaffed Made to compete with other stores in the company and publicly shamed on teams meetings No recognition for achievements Emails to head office or higher management usually get ignored One/two people run a store support email who work hard but they are literally the only support you get and are limited in what they can do aside from forward your email onto someone else

3.0
8 Oct 2021

Not great not awful

Recommend
CEO approval
Business outlook

Pros

Friendly stores Good HR Employees more than just a number for the most part Upper management mostly supportive when speaking face to face

Cons

Grossly underpaid for the workload expected of managers in this company Head office try to placate managers with "bonus scheme" when told that managers are underpaid "Bonus scheme" depends on whether managers and their teams are able to beat entirely unachievable goals Expected to work well beyond your contracted hours and are guilt tripped by head office if you don't Constantly contacted on days off even though you're told to make sure you take time to reset Set unreasonably short time frames for major events which require changes to rotas; head office meetings, store visits etc etc. Then give you no choice but to attend said meetings even if it means cancelling important plans/events Zero training provided for management positions Expected to do weeks of hard labour at the drop of a hat to execute head office's rebranding plans without adequate direction Upper management show zero support unless speaking face to face, leaving you with impossible work loads and then putting pressure on you if you fall behind schedule

Viewing 1 - 3 of 10 Reviews

Glassdoor has 10 Pets & Friends reviews submitted anonymously by Pets & Friends employees. Read employee reviews and ratings on Glassdoor to decide if Pets & Friends is right for you.