Phoenix Family Reviews

3.6

59% would recommend to a friend

(18 total reviews)

Kimber Givner

74% approve of CEO

75% positive business outlook

Phoenix Family has an employee rating of 3.6 out of 5 stars, based on 18 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Phoenix Family employee rating is in line with the average (within 1 standard deviation) for employers within the Non-profit and NGO industry (3.7 stars).

Reviews by job title

18 reviews
2.0
20 Mar 2020

Great Mission, Poor Leadership

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

The organization is very family-oriented and attempts to create a feel-good environment. It's a pleasure to work with the residents and the heart of the job is a lot of fun. Everyday can be different and it becomes what you make it. The ability to develop relationships with those that we serve is so rewarding and what could keep you there.

Cons

Unfortunately, you can't ignore the favoritism from the top down. The Executive Director seems to not trust employees so sometimes focuses on attempting to catch someone out of line vs. leading the organization. The passives aggressive behaviors and grey areas in policies allow an environment of favoritism and mistrust. There is a clear distinction between the people who have been there for a long time and those that haven't. The organizational layout is a little off and could certainly benefit of having an HR Department which they lack for whatever reason. Also, I know it's the nature of the job but there isn't any opportunity for advancing your career.

4.0
29 May 2025
Recommend
CEO approval
Business outlook

Pros

If you are even kinda capable you are pretty much left to your own devices. The managers I have worked with are experienced and knowledgeable if you have something come up.

Cons

Don't expect a lot of support, training, or intervention. Some of the office staff have a bad reputation for the way they talk to and interact with, not only their staff but also Service Coordinators.

Viewing 1 - 3 of 18 Reviews

Glassdoor has 19 Phoenix Family reviews submitted anonymously by Phoenix Family employees. Read employee reviews and ratings on Glassdoor to decide if Phoenix Family is right for you.