Pixel Zoo Reviews

2.6

31% would recommend to a friend

(35 total reviews)

29% positive business outlook

Pixel Zoo has an employee rating of 2.6 out of 5 stars, based on 35 company reviews on Glassdoor which indicates that most employees have an average working experience there.

Reviews by job title

35 reviews
1.0
28 Dec 2022
Recommend
CEO approval
Business outlook

Pros

-Low barrier to entry, good for university graduates seeking a crash course in what the industry is really like and those interested in becoming cynical and jaded in a relatively short time-frame. -Genuinely some of the sweetest and hardworking artists I’ve ever met. You will likely leave this job with lifelong friends thanks to the camaraderie necessary to survive here for any significant length of time.

Cons

I think the studio’s cons come from two places: the abysmal pay and an upper management who are either unaware (Unlikely) of the company’s problems, or lack the desire and strength of will to improve. Let's not beat around the bush. The pay is bad. You likely spent 3 years in university only to get a job that, if you're lucky, pays slightly above minimum wage. And PZ will gladly have you hired for years without a pay-raise if you don't make a fuss to get it. If you do push for a pay-raise, it’s also likely that depending on the capricious mood of management, they might just ignore you, or kindly inform you that they’re out of work once your contract expires. (And leave your coworkers to fill the gap they’ve left.) My heart goes out to the fellow employees who requested a fairer wage in order to meet their visa income thresholds, keep a roof over their heads amid skyrocketing rent, or to be fairly compensated for the ballooning responsibilities thrust upon them due to a steadily increasing flight of senior staff. Because unfortunately I don’t believe it’s within the character of certain higher-ups to feel empathy over these things. They can put on a pleasant facade all they want but it has not once been reflected in their actions towards their employees. To anyone within their first few months of working there: If it feels like you don’t know how reviews and pay ‘work’, that’s because it’s purposefully left vague. Even if you have every justification, it will feel like trying to squeeze blood from a stone, and could cost you your job if you’re in the wrong person’s arbitrary bad-books. Overall, every issue with PZ is a matter of policy and decision-making failings, with wages being the one with the biggest direct impact on you, the worker. In addition to wages, artists are constantly misled, mistreated, and lied to as a direct result of shoddy leadership. As an example, let's take the treatment of the former 2D department; with the MGA merger, any projects which they had available to them dried up overnight. Management's response was to tell them that if they spent the time to learn and pivot into 3D departments, then they could keep their jobs. This was a lie. For seemingly no reason they pulled the rug out from quite a few of their loyal employees who could have otherwise used this time to find a new job. I fully understand the nature of the industry, but management couldn't even control their own selfish, fickle nature for the sake of an entire department which they had suddenly abandoned. I hope this remains the most pathetic thing I've ever seen in my career because I don't know if the bar gets lower than lying to employees like that. And yet despite this management have the nerve to act bewildered and betrayed whenever staff pursue better offers elsewhere. The severity of how they’ll treat you during your notice period is mostly dependent on how important you are to the company. The more your departure impacts them, the more readily they’ll make their displeasure felt. Like a petulant child. Several key members were subjected to bullying and frequent guilt tripping during their notice. PZ’s inability to retain senior and lead staff is no doubt the number one cause of their frequent pipeline and workflow issues. When a lead leaves, they’re replaced with a junior fresh out of uni, so the second most senior artist must step up to the plate. How is this preferable to doing the bare minimum to retain staff? As a final bit of warning, do not for even a minute make the mistake that the production team are your friends. They are not there to support the workers and artists. Those that *did* have been instructed not to, been told there is no more work available for them, or have otherwise moved to better studios. You and your co-workers are obstacles that must be dealt with so that they can continue sucking up to the upper management. If you have an issue it will only be solved if addressing it is easier than getting you to shut up. Best case scenario for them is that you keep your head down and don’t make any noise, because if workers aren’t productive, it’s their butts on the line. Producers are taught to be uncompromising and overbearing, which just burns out the artists and makes for more ‘problems’ to ‘solve’. Ironically this just supports the unspoken attitude in that department that artists are lazy and need constant jockeying to get work done. I think they’re also victims made to reinforce a toxic workplace culture that has been allowed to develop ever since the studio exploded in size a couple years back. If anything this makes it more frustrating because I see an inviting, vibrant office culture so easily within reach, if it weren’t for certain decision makers in the company eagerly deciding to shoot themselves in the foot with every chance they get.

2.0
3 May 2022

People good

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Co-workers are lovely. Directors, producers and leads can be quite close with employees compared to other studios. Good job security as there is no lull in workload and they will often offer full-time after the initial contract. Very easy to move up from being a junior (though your pay will never increase). If you are having trouble breaking into the industry, this place will give almost everyone a chance. A great starting point. Since the culture isn't very good, many people find very strong and long-lasting work relationships.

Cons

Too much demand and pressure. Senior management has a client worship culture, and because there is no overcharge on client notes, there is a lot of massive labour demand during crunch that would not fly at other workplaces (e.g. asset or animation changes the day of delivery/airing). Weekend, PH work and overtime work is paid at 1.0x rate... isn't this illegal? Have never heard of a project being turned down due to lack of staff - but there is a serious lack of staff. If one person is hired for one biweekly project, they end up working on maybe 2-4 biweekly delivered projects on average (depending on their department), and even mid-level management is exhausted from project/client demands. When one project wraps, 3 more take its place. Quantity of output is prioritised over everything, to the point where there is no optimising workflow as all hands are needed on deck at all times. Production pipelines are quite legacy from the days when it was a smaller studio, project tracking is done using Google Sheets and remote work done over DropBox syncing. Employees are often very frustrated at moving target goals, communication can be very lacking between artists, between management and between both. There are no systems in place for clean handovers other than relying on people to DM one another. Upper management is not pleasant to deal with. Covid WFH policies non-existent, and you feel quite unsupported as an employee. They ask you to schedule all non-work appointments outside of work hours. Being on-site is demanded, but they do not give any compensation for working in-studio - all home equipment, relocation costs and transport is your own expenses. At one point in time, there were not enough in-studio tablets to go around for an extended period, so majority of artists were using their own.

2.0
19 Sept 2022

Get in, then get out

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

An amazing crew of people to work alongside or grab lunch with, even if most of them have left the studio. There is so much talent and passion among that crew, and you can feel it injected into the work they do (even if it is just toy commercials). It's not an awful first job in the industry, since you get to work on extremely low-budget content that no one really cares about. Learn fast with not a whole lot of risk associated. If you stay for any longer than a year you basically become a senior veteran, with all the responsibilities that come with it. You might even get a $2.50 increase in pay per hour. 1 hour lunch break and 2 x 15 minute breaks to take during the day, but you also work 8am-5pm, or 9am-6pm. North Lakes shopping centre is right next to the office which makes for very convenient shopping and snacking. Occasional parties and other social gatherings, along with lunch time events like Smash Bros and Mario Kart tournaments. Pretty wide range of backgrounds throughout the staff, lots of gender diversity as well. It's definitely not an all-male office with a handful of token women, thankfully.

Cons

Upper management is shocking, unpaid overtime is expected and you don't feel particularly respected for your hard work. Working from home is heavily discouraged, even if you live 100km away from North Lakes, but remote people from across the world (likely paid less than the in-house staff) are fine, for some reason. Even when they delete the entire Dropbox folder. It doesn't matter how much notice you provide for annual leave, or someone leaving the studio, they won't do anything to compensate for the workload being done, so be prepared to tackle a two or three-person workload by yourself. The pay is so low that many staff were being paid below minimum wage for quite some time, often not receiving a raise until asking for one. Some people have gone 2-3 years without any kind of performance/salary review. Someone can join your department months or years after you, do the same job with the same responsibilities (or less), but be earning several hundred dollars more than you per week, but they "can't afford" to give *you* a raise. Your annual leave is not shown to you anywhere there's no staff portal, and you instead need to send a direct message to the part-time HR officer to ask how many days off you can use. Formal training is incredibly rare, unless your co-workers have the spare time to help you. Be prepared to watch a lot of YouTube videos since in-house documentation is non-existent, as the priority is always to deliver to client and immediately begin the next rushed project. Staff with health issues (mental or physical) are neglected for weeks, months on end before any form of support is granted for them. Upper management throws a tantrum if you have videos open on your second monitor while you work, even though the work continues to get done. They'll never actually tell you this though, they'll just silently get mad about it and you'll hear whispers circulate from other staff, or a passive-aggressive Slack message to the whole studio. It's not a foreign concept that creative people want some form of stimulation while they work, instead of sitting in total silence. If the work is being done, why punish your staff for doing it comfortably? Even if you, yourself, get by quite well at Pixel Zoo, having to hear the constant problems that all your friends are dealing with is just depressing and frustrating.

Viewing 1 - 3 of 35 Reviews

Glassdoor has 81 Pixel Zoo reviews submitted anonymously by Pixel Zoo employees. Read employee reviews and ratings on Glassdoor to decide if Pixel Zoo is right for you.