here appears to be a growing disconnect between leadership and the technical and operational aspects of the business. In several instances, leadership discussions and interviews do not explore core topics such as portfolio governance, operational KPIs, contract management, or time-and-materials (T&M) billing discipline. These are fundamental components of running service and asset portfolios effectively, yet they are often overlooked.
Employees who focus on operational rigor sometimes feel undervalued, while others are described internally as “hiding under the radar” and eventually managed out rather than coached or developed. This creates uncertainty and contributes to turnover.
Work-life balance can also be inconsistent. Some employees report difficulty taking planned time off, which adds to the perception that leadership priorities are not aligned with sustainable team management.
Overall, the organization would benefit from leadership with deeper operational and technical experience, as well as stronger engagement with the teams responsible for executing the work.