Reboot Networks Reviews

Shady dealings with management; was laid off soon after I received a stellar evaluation but was told that one of their major client's did not want new Reboot employees working there any more. I thought that was odd and to add to it I contacted another and newer employee after my layoff and he was still working and at the same client who didn't want new employees. Personally, I think I was let go for bringing to upper management's attention (and we were always told we could freely do this) my opinion on how they were processing PC's waiting to be distributed. Soon after that I was let go. They didn't even tell me that I was subject to be rehired if the company needed me back. Then there is the training aspect, or lack thereof. I was assigned one senior Reboot tech, who had a terrible attitude problem when you make a mistake, but to make it worse the tech was seldom available for my training since he was too busy responding to client calls and such. My training went painfully slow and at times it was hard to even keep busy at my desk since no one even bothered to assist me while the tech was busy. How can you excel in the company or even pass their "Boot Camp" of training if there is no one available to assist you? Ridiculous! Also, they use their own type of software to assist clients with and the funny thing is you cannot use it for all clients! So you have to learn several instances of software, all proprietary to Reboot Networks, in order to assist clients. Very bad on management's part! Lastly, staff; only a select few made me feel welcomed. Senior staff have God complex issues since they think they know it all and they don't mind looking down on those who have less experience. Management can be combative at times and as stated before, sneaky and not upfront and honest. I'm sure of you are considering working at Reboot, you can do better!

-Job was sold as Hybrid remote onsite. Coworker never came to the office so I was onsite at all times. -My direct coworker spoke very poorly about the guy I replaced but would praise him on Zoom meetings. Can only assume he did that about me after I left. -When coworker would come in he would cut early to go to a bar and "work". -There is no room for upward growth. The office techs/tier 2 and 3 guys have all been there for years and aren't going anywhere. Field tech or nada. -Onboarding procedure is non-existent. The person who is kind of the "HR" person schedules some meetings with other employees but it is more of a "hi, how are you" and not training. Had to self-teach a significant portion of my job and the rest was taught by someone who was less than thrilled to do so. -There is a clique in the company that is not easy to be a part of and if you aren't in it it's pretty obvious. -Upper management takes client side over employee side. -Upper management monitors computer and internet usage. -Has double standard for field techs and office techs when it comes to said internet usage. -Upper management has monthly meetings that could be emails but require cameras on during Zoom. -Gas card took 4 months to procure after being a selling point. Newer employee got his in 2 weeks because they got them all at once at not when hired. I was told they were "busy". -Everyone cherry picks tickets from system, no procedure for it. In short, it's a "family" company that has grown to the edge of a large company and has some of the worst qualities of both.