Reynolds American Reviews | Glassdoor.com.au

Reynolds American Reviews

Updated 8 Jul 2019

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Found 868 reviews

3.1
StarStarStarStarStar
Rating TrendsRating Trends
55%
Recommend to a Friend
58%
Approve of CEO
Reynolds American CEO  Ricardo Oberlander
Ricardo Oberlander
94 Ratings
Pros
Cons
  • "At busy times work life/balance can become a pattern(in 40 reviews)

  • "My biggest qualms with RJRT is that without Territory managers the company would be sunk(in 36 reviews)

More Pros and Cons
  1. Helpful (6)

    "Great company, but improvement is needed"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Manager 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Reynolds American full-time for more than 8 years

    Pros

    Company offers good benefits from company vehicle to competitive medical insurance plans. In addition, there are other misc benefits that include EAP, gym, Thrive, 16 week parental leave, etc. RAI provides great training programs for Territory Managers and above (examples include workshops, trips to Corporate, week long training for managers, etc). Opportunities for growth are available, but like in any other organization...

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    Cons

    - Mobility can be viewed as cons for the company. Like i mentioned above, reasonable mobility is needed when trying to get promoted, so it depends on the individual and their personal situation - there are many employees that are totally fine with this requirement and some that are not so much - Work Life balance . For some positions it is becoming more and more challenging to balance both. We used to talk a lot about...

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    Advice to Management

    There are a lot of constructive comments on this website that should not be ignored, but instead carefully reviewed and discussed. While our portfolio, our programs and contracts are evolving, there is true need to reevaluate current workload and responsibilities for various field roles. Every company experiences turnover every year, but it seems that we have been experiencing this more now than in the past (resignations,...

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    Reynolds American2019-07-08
  2. Helpful (21)

    "Great launch pad, mediocre comp"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Territory Manager 
    Recommends
    Negative Outlook
    Disapproves of CEO

    I worked at Reynolds American full-time for more than 5 years

    Pros

    Great place to start a career in sales with top notch training. The company car is the nicest you’ll ever find in a sales role, use it personally all you want and you don’t pay for any of the gas. Total 9% 401k match is unheard of. Great training that is applicable to almost any industry. Once you put some time in and get your process down you can work 25-30 hours a week and get all your stuff done - this may depend on...

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    Cons

    Transparency. I left because I felt like the TM’s were being consistently out of the loop on what corporate was doing. A lot of half-truths were being told when word did come out. An example would be announcing a pay increase for TMs but not divulging any details about it until 3 months later. Then we found out it pretty much only benefitted newer TMs while the tenured employees got nothing. The “high-performer” bump...

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    Advice to Management

    Your employment model is designed for turnover. Hire young, train well, and pay less. Then employers that invest more in pay and less in training (because you already paid for it) recruit your employees on LinkedIn. RAI has some great people and training opportunities, but the comp model is not what I’d consider competitive or transparent. You based it on the 62nd percentile of what other CPG companies are paying for...

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    Reynolds American2019-05-31
  3. Helpful (6)

    "Corporate America at its worst"

    StarStarStarStarStar
      Current Employee - Anonymous Employee 
      No Opinion of CEO

      I have been working at Reynolds American

      Pros

      Not sitting behind a desk all day

      Cons

      HR, corporate BS is rampant

      Advice to Management

      Look out for your employees’ best interest

      Reynolds American2019-06-21
    • Helpful (3)

      "Ok"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Territory Manager in Seattle, WA
      Doesn't Recommend
      Neutral Outlook
      No Opinion of CEO

      I have been working at Reynolds American full-time for more than 3 years

      Pros

      Perks and ok benefits but nothing to keep you here

      Cons

      Work load and micromanagement if some managers

      Reynolds American2019-06-26
    • "Great place to grow and be treated like a person, not a number"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Territory Manager 
      Recommends
      Neutral Outlook
      Approves of CEO

      I have been working at Reynolds American full-time for more than 5 years

      Pros

      Freedom to do business as desired, strong portfolio, we’ll equipped to do your job

      Cons

      Too much going on to manage large geographic territories effectively

      Reynolds American2019-06-11
    • "Great company with a bright future!"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Territory Manager in Memphis, TN
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Reynolds American full-time for more than 5 years

      Pros

      Reynolds does a great job of being open and transparent on how to accomplish win-win for the employees and the company. You are awarded significantly for your contributions to the company...9% contributions to your 401k, cell phone allowances, hi speed allowances, several weeks of vacations based on your tenure with the company, yearly bonuses and competitive pay...also a company vehicle. The BAT partnership sets the...

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      Cons

      New brand launches, and everyday changes can make the workload challenging. However we have been working on planning, and prioritizing our efforts to ensure that all goals are met.

      Advice to Management

      Continue to be open to hearing from employees and make adjustments when needed. Be mindful of the workload - for example signing contracts while bringing in a new brand along with transforming the vapor section is a lot at one time.

      Reynolds American2019-06-03
    • Helpful (2)

      "Increased Requirements/ Management styles"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Territory Manager in Denver, CO
      Recommends
      Neutral Outlook
      No Opinion of CEO

      I have been working at Reynolds American full-time for more than 10 years

      Pros

      If you have a great manager and team culture it makes a world of difference. If you don’t have a micro manager you will probably enjoy this company quite a bit. It truly makes a difference. Salary has gone up this past year which is beneficial especially toward new reps. Company car, free gas and corporate credit card are all huge perks.

      Cons

      Constantly launching new products that never gain traction. New initiatives to add to our monthly planning which is already quite hefty with the amount of accounts we must visit in a coverage cycle. With the amount of brands and styles we have and continue to release we are expected to create additional space where there is none. Specifically adding to our vapor category which currently has 30+ sku’s. The upside to the...

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      Advice to Management

      Be more consistent with keeping us in the know.

      Reynolds American2019-05-25
    • Helpful (20)

      "Not what it was."

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Manager in Winston-Salem, NC
      Doesn't Recommend
      Negative Outlook
      Disapproves of CEO

      I have been working at Reynolds American full-time for more than 5 years

      Pros

      Once a great company, there is still something left of the pre acquisition culture. You get to work with best in class talent, though many seem to be exiting or pursuing other opportunities.

      Cons

      In the last year, work life balance has become nonexistent. It feels like leaders within the department wear their after-hours and weekends in the office as a badge of honor, creating unhealthy and unsustainable pressure on teams from the top down. The post acquisition Tug-of-War for control between RAI and BAT has created a situation where it seems to me that many feel strained to perform their roles. It feels...

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      Reynolds American2019-06-16
    • "Great company"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - E&I Technician 
      Recommends

      I have been working at Reynolds American full-time for less than a year

      Pros

      Amazing benefits. The people are very friendly.

      Cons

      I haven't been here long enough to see any cons.

      Reynolds American2019-05-24
    • Helpful (14)

      "DO NOT TRUST THE PROCESS! Leave NOW. They are deleting negative reviews!"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Senior Division Manager in Winston-Salem, NC
      Doesn't Recommend
      Negative Outlook
      Disapproves of CEO

      I have been working at Reynolds American full-time for more than 10 years

      Pros

      Company vehicle Hard to get fired

      Cons

      Your product kills people Your work will not be recognized based on merits

      Advice to Management

      Do not allow people to be in leadership positions who aren't leaders. SDRs are lazy and over paid, get rid of them, reduce salaries.

      Reynolds American2019-04-24
    Found 868 reviews