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      Rowans Hospice

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      Rowans Hospice Reviews

      2.8

      17% would recommend to a friend

      (12 total reviews)

      19% positive business outlook

      Reviews by job title

      12 reviews
      1.0
      7 Mar 2023

      Awful SLT

      Ig manager
      Recommend
      CEO approval
      Business outlook

      Pros

      Amazing end of life care for patients. Compassionate nurses.

      Cons

      Experienced significant issues with one particular member of the SLT, of whom the rest of the SLT and Trustees seem to fear taking action. This Senior Director micro manages all employees across the various remits they hold responsibility for with little or no regard for their professional qualifications or experience they bring to the charity. Passive aggressive attitude, bad decision making do to a lack of relevant qualifications, experience and understanding within marketing and fundraising. Within 16 months of tenure, there was a 65% voluntary turnover of staff in the IG team. Both managers left within 2 months of each other because neither could bear to work under the current leadership fearing for their mental health and wellbeing. Empire building so avoid at all cost.

      avatar
      Rowans Hospice Response
      3y
      Thank you for taking the time to leave your feedback and for positively recognising our nursing team and the compassionate care we provide. Whilst we note your feedback is now quite dated, we remain concerned by the comments you make and would like to reassure you that the Charity continues to take concerns of bullying & harassment very seriously, and has a zero-tolerance approach towards behaviour of this nature. It is also important for us to let you to know that we do read and scrutinise all exit interview content, we then act in line with that content because we view it is a very valuable source of feedback to us. The Charity would value the opportunity to speak to you further in relation to the comments you have made and will respect your wish to remain anonymous. If you would like to discuss your feedback in more detail, we would ask that you kindly contact the Charity’s Freedom to Speak-Up Guardian in confidence on 02392 250001 ext. 228.
      2.0
      4 Dec 2021

      Shame, lovely colleagues, awful upper management

      Charity retail manager
      Recommend
      CEO approval
      Business outlook

      Pros

      Fascinating volunteers, all wonderful human beings. Ability to merchandise stock off plan and use own creativity and initiative to run the shop. Satisfaction from researching and displaying items which subsequently sell & make the charity good money. Working with volunteers from diverse backgrounds, who have interesting life stories to share, and those with special needs is especially rewarding.

      Cons

      Rowans job ads always mention "can do" attitude which is thoroughly exploited by upper management-zero support offered, abrupt emails and phone calls if ever you dare to ask. Any problems you have are turned back on you as though you're incompetent...I'm not. Requires many hours of unpaid overtime to keep your shop running as it needs to, to satisfy your targets and paperwork criteria. If management were kind, it would be the perfect job.

      1.0
      11 Jan 2023

      Just awful. What a shame

      Senior manager
      Recommend
      CEO approval
      Business outlook

      Pros

      Such great care for EOL patients

      Cons

      One member of the senior management team has been the cause of a catastrophic and continuous exit of fantastic staff. Senior Management and Trustees are unable or unwilling to take the appropriate action despite compelling evidence

      avatar
      Rowans Hospice Response
      3y
      Thank you for taking the time to leave your thoughts and observations. It would be very important for the Charity to be able to speak to you further in relation to the comments you have made. As an employee within the Charity, we hope that you will either speak to your line manager, or to the Charity’s Speak-Up Guardian. In the meantime, we would like to re-assure you that all exit interviews are read and actioned according to their content. Again, as an existing employee, you will also know that we have recently refreshed our ‘People’ policies, procedures and processes. The following each give clear guidance and may be relevant for you: Whistle Blowing Policy, Grievance Policy, Speak-Up Guardian. In addition, you will also know that we are soon to embark upon an Employee and Volunteer Survey, as we have done in the past via Birdsong. We hope you will feel re-assured with the information we have provided and conclude by asking you to once again please speak to your line manager if you would like to pursue and provide information in relation to the claims that you make. Thank you once again for taking the time to provide feedback.
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      ReviewsRowans Hospice reviews

      Glassdoor has 15 Rowans Hospice reviews submitted anonymously by Rowans Hospice employees. Read employee reviews and ratings on Glassdoor to decide if Rowans Hospice is right for you.