Service NSW Reviews

Updated 13 Mar 2020

To filter reviews, or .
3.4
64%
Recommend to a Friend
88%
Approve of CEO
Service NSW Chief Executive Officer Damon Rees (no image)
Damon Rees
7 Ratings
  1. "Great place - innovative for government"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Sydney
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Service NSW full-time for less than a year

    Pros

    - Flex time - Understanding of work life balance - Keen to be more 'innovative'

    Cons

    - general cons of government - slow - office environment is so so

  2. Helpful (2)

    "Great place to work except......"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Worked Across the Board (Both Frontline and Head Office) in Sydney
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Service NSW full-time for more than 5 years

    Pros

    Wonderful place to work if you like helping people. They don’t sugar coat the frontline positions and it takes a LOT to get out of there if you don’t have friends in high places. Very rewarding role though as you KNOW you can make a difference and help people

    Cons

    Unfortunately incompetent people who have friends in higher places do get moved up over those who actually deserve it. Being the most qualified or hardest worker unfortunately does not mean you will get the role.

    Continue reading
  3. "Busy concierge"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Concierge in Sydney
    Approves of CEO

    I have been working at Service NSW full-time

    Pros

    I work with a great immediate team. There are lots of staff who have been there a long time which creates this beautiful wealth of knowledge.

    Cons

    There are some staff who lack work ethic and are very hard to get rid of- lots of red tape. It's not what you know but who you know so if you are not great at selling yourself you are likely to get stuck in the same job.

    Continue reading
  4. Helpful (6)

    "Toxic culture, don’t waste your time here"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Senior Product Designer in Sydney
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Service NSW full-time for more than a year

    Pros

    Some really great designers. Diverse work, interesting projects- opportunity for social good- however unfortunately - on the whole lacking in skill/ talent to deliver quality products and solutions are often not led by customer needs.

    Cons

    An “OK is good enough” mentality is the norm. It’s essentially comprised of a group of people who’ve worked together in government for years / coupled with newcomers which creates an odd mishmash. There’s a true lack of diversity in problem-solving, ideas, life experiences and the work reflects this. Also, if you think differently from the majority, you’re seen as a threat (or outright wrong). The work culture is unstimulating, depressing, very political, unethical, not at all customer focused and ridiculously unproductive. Beaurocratic f**k ups, coverups, bumbling messes are the norm. Poor leadership, lack of support, outdated management styles and micromanagement stifle creativity and growth. Anyone who wants to explore their values, creative energy, and connections with fellow creatives this is definitely not the place for you. Take your talents elsewhere, its a wonderful thriving market out there, this place will leave you feeling unfulfilled and disconnected.

    Continue reading
  5. Helpful (2)

    "Red tape and bureaucracy"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Manager in Sydney
    Doesn't Recommend
    Neutral Outlook

    I have been working at Service NSW full-time for less than a year

    Pros

    Good city location close to transport options

    Cons

    The department changed its name from “Department of Finance, Services and Innovation” but hasn’t shaken off its “finance” roots. Never had any innovation, though. Creative people don’t last here. Unnecessary red tape in Procurement, ICT, Finance, HR limits the ability of business units to serve the citizens of the state. Expect to be asked to produce status reports in different random formats and tools for one project. Ministerial expectations on project delivery dates don’t change but you lose about 3 months in bureaucracy. Almost everything requires Deputy Secretary approval. Good luck with those project timelines! Good people are burnt by last minute demands. No one collaborates. Lifelong public servants are territorial and rude. There has been no culture change since they renamed themselves. The culture has been created by the people that are stuck there and it’s not a good one.

  6. Helpful (1)

    "Amazing to work for"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - CCO in Newcastle
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Service NSW full-time for more than a year

    Pros

    Great environment, great people, willing to help you

    Cons

    pay is very low, further review required

    Continue reading
  7. Helpful (1)

    "STABLE JOB"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative 

    I have been working at Service NSW part-time for less than a year

    Pros

    If you want a stable job, this role suits you the best! After your shifts, you don't need to take any paperwork home to do anything. Have a lot of supports from your leader team. Everyone is friendly

    Cons

    No career development. It's hard to find an opportunity to move up

  8. "Great place to work"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Project Manager in Sydney
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Service NSW full-time for more than a year

    Pros

    - great culture of passion, accountability and teamwork - meaningful, purpose driven product development - latest technology - flexible hours, extra leave days - leading government agency in terms of digital in Australia - great management and leaders - everyone is friendly and helpful - the focus is always on the customer

    Cons

    - stakeholder management can be complex - sometimes focus is on outputs and not outcomes

  9. Helpful (1)

    "New technologies"

    4.0
    Current Employee - Principal Software Engineer 

    I have been working at Service NSW full-time for more than a year

    Pros

    Flexible, good pay. New technologies.

    Cons

    Still young product team, a lot of unclear processes.

  10. Helpful (3)

    "The best you could possibly ask from a Government agency"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Product Designer in Sydney
    Recommends
    Positive Outlook
    No Opinion of CEO

    I have been working at Service NSW full-time for more than a year

    Pros

    The organisation is not perfect but it’s in an amazing transformational course. Loads of legacy systems and people, but a new dawn of a dynamic, lean and agile way of working is being rolled out. The leadership sometimes seen as detached and a tad clueless is committed to a larger vision and is putting the foundations in place for an amazing service delivery powerhouse. This is government with a start up feeling!

    Cons

    By being part of the government and under the wings of politicians, Service NSW suffers from time to time with the chaotic and random nature of our political parties. That appointee or minister can change the entire agenda or landscape one day to another. It may make your work life heaven or hell...depending on their “great” new idea. Brace yourself for constant and sometime incredibly hard to justify change.

    Continue reading
Found 34 reviews