Service NSW Reviews | Glassdoor.com.au

Service NSW Reviews

Updated 9 November 2017
14 reviews

Filter

Filter

Full-timePart-time

2.3
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
(no image)
Glenn King
5 Ratings

14 Employee Reviews

Sort: PopularRatingDate

  1. "DSR service nsw"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Dsr
    Former Employee - Dsr
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Service NSW full-time (Less than a year)

    Pros

    Government jobs always pay salary on time
    public holidays off
    Offer chances for promotion if you work hard and play the game right

    Cons

    lots of movement from management to other positions which doesn't leave stability for employees

    gets monotonous

    Advice to Management

    nurture the talent of your staff and they will stay loyal


  2. "worst work envionment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend

    I have been working at Service NSW part-time

    Pros

    Free Uniform
    Public Holidays off
    work/life balance - good hours

    Cons

    chaotic work environment, never enough staff, high turnover, minimal training is provided, you are expected to know everything, rude customers that always complain about the wait time, pay is always wrong, not very flexible for a government job part time hours are spread across 5 working days.
    Unprofessional environment, only way to move up is if your friends with someone management only hire their friends.

    Advice to Management

    A very negative workplace, all everyone seems to do is point out what you do wrong, their is no encouragement or support and no growth opportunities unless your friends with management.


  3. "Not a great place"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative
    Former Employee - Customer Service Representative
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Service NSW (More than a year)

    Pros

    Great co workers and good location

    Cons

    Terrible management, they only care about stats, barely any free food, not any incentives and alot of favourism

    Advice to Management

    Try to give opportunities to other employees who are not the known managers favourites


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (1)

    "CSR Full-Time"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative Full-Time in Sydney
    Current Employee - Customer Service Representative Full-Time in Sydney
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Service NSW full-time (More than 3 years)

    Pros

    If you like a busy enviroment, Team Work and interacting with customers then this is the place to work. Most staff are very friendly and helpful with the customers. Customers always leave good feedback about how they have been treated by the Service Staff at all Centres.

    Cons

    Great for Customers, not so great for the Staff. Very high turnover of staff. Nothing like they said it would be at the Job Interview. Rosters change daily. Most of the Management employ friends or relatives. If you are not a friend or a relative there won't be a lot of benefits for you. This is happening in most Centres not just the ones that I have worked at. Lots of sick leave taken as staff are stressed. Managers aren't even there a lot, say they work from home or are helping at other Centres. Even the Senior Management are all starting to leave as SNSW is struggling with debt. Maritime and Fair Trading transactions take up lots of transaction time and Management push for the waiting time to be kept under 10 minutes and they rig the figures and the tickets. Ex RMS staff are the ones that are being used to keep the queues running quickly as they have the knowledge and the speed. Rules are changed and broken to suit management to avoid any customer complaints.

    Advice to Management

    More Training in house. New Staff are trained before the existing staff, high turnover of staff must indicate that staff are not happy. Sick leave should be monitered, if staff have used all there sick leave they should be on poor performance. Some managers are not even putting in the sick leave as they have employed either their friends or a relative. Staff should all be asked to do a detailed survey on this. Pays are always wrong. Not enough audits are being done. Policy is not always followed. If staff want to transfer to another Centre they shouldn't have to go through the interview process, if they can do the job in one Centre they should be able to do it just as well at another Centre. They want the Managers/Co-ords to push the staff all the time and Bully them. In over 20 years this is the worst job that I have ever had.


  6. Helpful (1)

    "Digital Service Rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Work/Life balance and nothing else

    Cons

    Toxic work culture, Terrible organisation for employees


  7. "Really supportive training and coaching staff"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Newcastle
    Former Employee - Customer Service Representative in Newcastle
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Service NSW part-time (More than a year)

    Pros

    Training staff are really fun and helpful. The culture is really great and you are always encouraged to keep up with personal and team statistics.

    Cons

    The part time position was only 15 hours a week (sometimes a little bit more with overtime) and only 3 hours each day which wasn't ideal.


  8. Helpful (1)

    "Customer Service Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Service NSW full-time

    Pros

    The pay is reasonable and a uniform is provided. The ground staff are great to work with and support each other. There is no work on public holidays.

    Cons

    There is not much in terms of flexibility. If you work part time, it is a minimum of 20 hours per week and it is five days. There are some locations that have flexible arrangements but not many. The current leaders that are coming through seem to lack many skills and knowledge, including people skills.


  9. Helpful (2)

    "Toxic culture hidden away a flashy facade"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Bankstown
    Former Employee - Customer Service Representative in Bankstown
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Service NSW part-time (More than 3 years)

    Pros

    Money
    Mates
    Locations usually have great food around
    Nice customers occasionally
    Part time hours are good so you have a life too

    Cons

    Everything from management playing favourites, staff playing favourites, office gossiping, high KPIs, constant churn and burn environment. Only the favourites get promotions. Too much expected in too short amount of time. High learning curve too. Highly unprofessional workplace that hides the bitterness and low morale under a carpet of excellent customer service and flashy uniforms/furniture. If you're not in there little circle of chums, they'll make you know it. Underlying level of passive aggressiveness simmering underneath the surface almost every day here. Staff constantly at each other's throats as too many chefs in the kitchen with too many different ingredients. Some claim they are the best as they are ex RMS, some from banks claim they know everything, some from Call Centres who can't hack being yelled at face to face, retail employees who are super burned out, warehouse guys who got no idea from a peanut to an apple, ex army and police guys that have snapped it and who yell back at aggressive customers/can't find the space bar on a keyboard for the life of them and management who sit on their iron throne and complain everyone is lazy but themselves.

    Advice to Management

    If you want to play favourites and create disengagement with staff, I suggest you go back to Uni and play your little school games there. All the little social parties you create may seem like for team morale boosting and fun, but you only consult with yourself and three of your favourites, and if no one else likes it, too bad you're the black sheep. Actually, just walk out and don't come back and take your favourites too. This is no place for your games.


  10. "A young, growing organisation with teething problems"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Service NSW (Less than a year)

    Pros

    Some lovely people, and interesting projects.

    Cons

    The organisation is still quite young, and finding its feet. It has experienced rapid growth in the last couple of years, and is scrambling to catch up to where it should be (in terms of HR, internal processes, and overall culture). There is inconsistent messaging and direction from senior leadership. This can lead to a risk-averse approach, as employees do not feel confident in taking initiative or risk.

    They do not seem to particularly care about longterm career opportunities for staff. There is quite a gung ho attitude towards getting rid of staff, to an unusual degree in Australia.


  11. Helpful (2)

    "Great for customers, bad for staff"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Digital Service Representative in Newcastle
    Current Employee - Digital Service Representative in Newcastle
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Service NSW part-time (More than 3 years)

    Pros

    Decent wages paid. Coming from RMS though, we should be paid a lot more, because of the mountain of other work he have to do.
    Excellent customer service provided.

    Cons

    Politics rule- of management aren't mates with you, then you're not going to go far
    Timings are non standard, with long days on saturday

    Pay should be better than what it is
    Not a professional place to work in

    Advice to Management

    Need to clean up their act.
    The whole friends with friends employment and deals should be looked into.
    Yes, the customer experience is better, but what of the staff?


Showing 14 of 17 reviews
Reset Filters