Service NSW Reviews | Glassdoor.com.au

Service NSW Reviews

Updated 1 March 2018
18 reviews

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2.2
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Glenn King
7 Ratings

18 Employee Reviews

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  1. "Really supportive training and coaching staff"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Newcastle
    Former Employee - Customer Service Representative in Newcastle
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Service NSW part-time (More than a year)

    Pros

    Training staff are really fun and helpful. The culture is really great and you are always encouraged to keep up with personal and team statistics.

    Cons

    The part time position was only 15 hours a week (sometimes a little bit more with overtime) and only 3 hours each day which wasn't ideal.


  2. "Dental Assistant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Qualified Dental Assistant in Surry Hills
    Former Employee - Qualified Dental Assistant in Surry Hills
    Doesn't Recommend
    Neutral Outlook

    I worked at Service NSW full-time (Less than a year)

    Pros

    - Great people to work with (depending on clinic)
    - Good pay for public
    - RDO once a month
    -Great Manager

    Cons

    - Higher management doesn't listen
    - funding through DWA (dental activity weight) so worked as a slave
    - no career progression for clinicians unless you work administratively
    - they cook a sausage sizzle int he garage next to bins for xmas lunch

    Advice to Management

    stop ordering take away for yourself and focus on team building and employee engagement

  3. Helpful (1)

    "Customer Service Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    No opinion of CEO

    I worked at Service NSW part-time

    Pros

    Good money, uniform is nice, people are nice

    Cons

    No flexibility for working parents, corrupted system, not enough staff

    Advice to Management

    more flexibility for working parents, should take away the "no special shift" policy


  4. Helpful (5)

    "CSR"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Newcastle
    Former Employee - Customer Service Representative in Newcastle
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Service NSW full-time (More than a year)

    Pros

    No Sundays and public holidays

    Cons

    Where do you start..

    The incompetence you find at every level is embarrassing. Don’t expect to move forward in SNSW unless you buddy up to management. The bullying, intimidation and complete lack of care or interest for employees is unbelievable. CSRs & DSRs are treated like second class citizens. They place zero value on their staff. Instead of internally promoting staff, incompetent individuals get pushed to the top of the ladder because they know / buddy up to management. The staff at some centres are so unhappy it’s palpable.

    Advice to Management

    Instead of rewarding incompetence and focussing so much on the customer, maybe SNSW should value and put time into their employees, then maybe there wouldn’t be such high turnover. Also they should have management reviews of service centres & their managers because bullying is rife. Value your frontline staff, if they are happy you will get the result you want as they are the customers first impression.
    What a decline in what could have been a great leader for government employment..


  5. Helpful (2)

    "ok, but don't hope for career progressions"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Digital Service Representative in Port Botany
    Current Employee - Digital Service Representative in Port Botany
    Neutral Outlook
    Disapproves of CEO

    I have been working at Service NSW full-time (More than a year)

    Pros

    flexible, lenient, generous leave, no targets

    Cons

    no career progression, boring job, no challenges

    Advice to Management

    promote internally please


  6. Helpful (2)

    "worst work envionment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend

    I have been working at Service NSW part-time

    Pros

    Free Uniform
    Public Holidays off
    work/life balance - good hours

    Cons

    chaotic work environment, never enough staff, high turnover, minimal training is provided, you are expected to know everything, rude customers that always complain about the wait time, pay is always wrong, not very flexible for a government job part time hours are spread across 5 working days.
    Unprofessional environment, only way to move up is if your friends with someone management only hire their friends.

    Advice to Management

    A very negative workplace, all everyone seems to do is point out what you do wrong, their is no encouragement or support and no growth opportunities unless your friends with management.


  7. "DSR service nsw"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Dsr
    Former Employee - Dsr
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Service NSW full-time (Less than a year)

    Pros

    Government jobs always pay salary on time
    public holidays off
    Offer chances for promotion if you work hard and play the game right

    Cons

    lots of movement from management to other positions which doesn't leave stability for employees

    gets monotonous

    Advice to Management

    nurture the talent of your staff and they will stay loyal

  8. "Not a great place"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative
    Former Employee - Customer Service Representative
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Service NSW (More than a year)

    Pros

    Great co workers and good location

    Cons

    Terrible management, they only care about stats, barely any free food, not any incentives and alot of favourism

    Advice to Management

    Try to give opportunities to other employees who are not the known managers favourites


  9. Helpful (2)

    "CSR Full-Time"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative Full-Time in Sydney
    Current Employee - Customer Service Representative Full-Time in Sydney
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Service NSW full-time (More than 3 years)

    Pros

    If you like a busy enviroment, Team Work and interacting with customers then this is the place to work. Most staff are very friendly and helpful with the customers. Customers always leave good feedback about how they have been treated by the Service Staff at all Centres.

    Cons

    Great for Customers, not so great for the Staff. Very high turnover of staff. Nothing like they said it would be at the Job Interview. Rosters change daily. Most of the Management employ friends or relatives. If you are not a friend or a relative there won't be a lot of benefits for you. This is happening in most Centres not just the ones that I have worked at. Lots of sick leave taken as staff are stressed. Managers aren't even there a lot, say they work from home or are helping at other Centres. Even the Senior Management are all starting to leave as SNSW is struggling with debt. Maritime and Fair Trading transactions take up lots of transaction time and Management push for the waiting time to be kept under 10 minutes and they rig the figures and the tickets. Ex RMS staff are the ones that are being used to keep the queues running quickly as they have the knowledge and the speed. Rules are changed and broken to suit management to avoid any customer complaints.

    Advice to Management

    More Training in house. New Staff are trained before the existing staff, high turnover of staff must indicate that staff are not happy. Sick leave should be monitered, if staff have used all there sick leave they should be on poor performance. Some managers are not even putting in the sick leave as they have employed either their friends or a relative. Staff should all be asked to do a detailed survey on this. Pays are always wrong. Not enough audits are being done. Policy is not always followed. If staff want to transfer to another Centre they shouldn't have to go through the interview process, if they can do the job in one Centre they should be able to do it just as well at another Centre. They want the Managers/Co-ords to push the staff all the time and Bully them. In over 20 years this is the worst job that I have ever had.


  10. Helpful (1)

    "Digital Service Rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Work/Life balance and nothing else

    Cons

    Toxic work culture, Terrible organisation for employees


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