Shell Customer Success Specialist reviews

3.9

86% would recommend to a friend

(58 total reviews)
avatar

Wael Sawan

63% approve of CEO

62% positive business outlook

Customer Success Specialist employees have rated Shell with 3.9 out of 5 stars, based on 58 company reviews on Glassdoor. This indicates that most Customer Success Specialist professionals have a good working experience there. Shell is rated in line with the average (within 1 standard deviation) by Customer Success Specialist professionals compared to other employers within the Energy, mining, utilities industry (3.7 stars).

Reviews by job title

58 reviews
4.0
15 Jan 2026

Not good as it was

Recommend
CEO approval
Business outlook

Pros

Flexible working hours, hybrid work, cafeteria, annual leave, great people, nice team

Cons

Lots of migration, reshapes, currently cannot be sure that you save your job, no careers opportunities

3.0
26 Oct 2025

Okay but no job security

Recommend
CEO approval
Business outlook

Pros

Benefits are good but base pay is low.

Cons

No job security due to company restructuring. Many people were out of roles.

Viewing 1 - 3 of 58 Reviews

Glassdoor has 17,570 Shell reviews submitted anonymously by Shell employees. Read employee reviews and ratings on Glassdoor to decide if Shell is right for you.