Leadership is awful. The whole job is about having meetings regarding solving the endless stream of problems this place has, and then never doing anything to actually solve them. Rinse and repeat every day.
The morale here is as low as I've ever seen in any company I've ever worked for. Retention is a revolving door. At least 2 or 3 key people quit every month. The rest of them are scrambling to get out.
It's a great place to work if you want to spend 70+ hours/week working, evenings and weekends included, and not get ANY appreciation at all for it. They'll tell you in the interview "Sometimes we work evenings to support releases"......but....it's all the time. Don't let them fool you.
The software is based on a terrible platform, constantly breaks, and most of the engineer's time is spent fixing bugs rather than developing features. When they do work on features, the upper leadership has already made promises that they can't keep, so everything is delivered late and buggy. It's comical.
Speaking of leadership...the CEO is a terrible human. Period. And her immediate executive staff is no better. The CMO is probably one of the most arrogant people I've ever met...she believes she is god's gift to the restaurant technology industry and has all the greatest ideas imaginable. Problem is, she has no idea how engineering works...so she pitches ideas and makes promises that can never be kept. On top of that, she has zero communication with the engineers, so often times, she'll make promises that no one else even knows about.
I could keep going on, but suffice it to say, that everyone at the top deserves this place and the disaster that's coming to it. The funniest part is, everyone knows that everyone else is terrible, so your day (should you choose to join this circus) will be spent listening to everyone in the company complain and insult everyone else, privately, over chat....and then be as fake as possible to their faces. During meetings, you'll be receiving chat messages insulting whoever is talking. It's like working in a pre-school ran by bullies, only the sad part is, there's actual businesses out there relying on them doing their work.
The customers will hate you because you never deliver what they were promised. Be prepared for that.
They don't match 401k, they don't give bonuses, they don't compensate for working ridiculous over time....wait....that's a lie...they did give me a $50 gift card for working 36 hours straight once. That was super cool.
I could go on for days, but you get the point. This place is awful. It's soul crushing, tedious work with zero to little reward. At the end of the day, all you're doing is making it easier for lazy people to get fast food. So even when you're successful at finally delivering a product that works, you're killing people with slow, obesity driven cancer.
Bottom line, if you work there now, RUN! It's a sinking ship.
If you're thinking about working there, RUN! It's a sinking ship.
If you want to spend the time of two full time jobs stressing tirelessly about restaurant coupons and menu management, this is your place. I'd recommend working as kitchen staff at McDonald's before I'd recommend Tillster.