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US Ghost Adventures

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US Ghost Adventures Reviews

3.4

62% would recommend to a friend

(40 total reviews)

Lance Zaal

68% approve of CEO

50% positive business outlook

US Ghost Adventures has an employee rating of 3.4 out of 5 stars, based on 40 company reviews on Glassdoor which indicates that most employees have a good working experience there. The US Ghost Adventures employee rating is in line with the average (within 1 standard deviation) for employers within the Arts, entertainment and recreation industry (3.9 stars).

Reviews by job title

40 reviews
1.0
13 Sept 2023

Fun for guides, terrible for admin and operations

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Guides are generally insulated enough from the operations that FOR GUIDES ONLY it can still be a fun job. If you can work for literally any other tour company you should though.

Cons

Very poorly managed, terrible communication, no job security, constant turnover, people's jobs change with the wind (hey x, I decided to fire y today with no notice to them or anyone else, you'll be doing their job now). The CEO is Lance Zaal. I would encourage googling how he has dealt with Miss Lizzie's Coffee for an idea of the kind of person you're going to be dealing with. For someone who blatantly ripped off the name from the very popular television program Ghost Adventures, you would think he would feel some shame trying to say a small coffee shop using a popular historical figures name is somehow infringing on his IP, yet that's just what he did. Then he put out a statement the coffee shop agreed to change they're name, when they had no idea what he was talking about. That's what it's like dealing with Zaal. He will bully you, lie to you, gaslight you, threaten you, underpay you, and then on a whim fire you. If your position in any way would mean dealing with Zaal directly, don't do it. He will definitely want to retaliate for this review, but I'm leaving it anyway, because people should stand up to bullies.

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US Ghost Adventures Response
2y
Hello Anonymous! Thank you for your feedback. We are always appreciative of any opportunity to learn how we can do better and be better for our employees and our stakeholders. However, looking at this review, there is not much to respond to that has anything to do with the job or the company. We would like to respond to your dissatisfaction, but it primarily seems that you have an issue with the President. There does not seem to be much in here about the actual job duties, culture, working with other people, projects, etc. You say you left the review to "stand up to bullies" but it is an anonymous review? All we can say is that there really isn't any constructive feedback in this review. It is more of an attack on one individual. We can't speak to any of the random comments about a coffee shop or a TV show. You can feel free to research trademark law and see that there are plenty of companies that use the words "ghost" and "adventures", many times together. We hope that in the future, you can find the time to send us some rational, specific, actual feedback and we'd be happy to take that constructive feedback and find a way to improve our operations, training, and company culture in a realistic way. Otherwise, we wish you the best of luck in your current and future endeavors!
2.0
4 Jan 2022
Recommend
CEO approval
Business outlook

Pros

Autonomy to make the tour what you want (as a performer this is nice) Good tips if you know how to get them (however because of the low pay you depend on this and it is hit or miss)

Cons

They make so much money from ticket sales and guides don't see more than 3% of it. And their overhead is negligible. It all goes straight to the owner. The scheduling is a nightmare. They have no customer service so people get angry which can hurt tips. They are difficult to get in touch with. I didn't meet anyone from the company until I'd already been working for four months. They want you to give tours even in a dangerous thunderstorm because they don't want to give refunds.

1.0
27 July 2022

Horrible job dont waste your time

Recommend
CEO approval
Business outlook

Pros

flexible, at night and the stories and guests are great

Cons

Went through an entire process of getting hired through coorperate, sending in audition videos and then a final audition of yourself giving the entire tour. Both my auditions were accepted and positive feedback was give from coorperate. Then I went to audition in person with a Tour Guide. She showed up late for my audition, did not give me anyy time to prove to her that I could tell the stories (was only given 15 minutes to tell a script thats lasts and hour) and then told that I failed the in person audition because the stories were "too rushed and incomplete" which was not at all my fault. We then scheduled another time to meet for another audition and I was stood up by the tour guide with only a few minutes notice, saying she did not have time again to do my audition) After 3 months I was never paid a dime for learning a 30 page script and preforming it and the local tour guide will not give me the time of day to schedule a new one because she "never has time" They should really have someone from the company who's job it is to do audition tours and interviews and not leave that job to the tour guides who are also not getting paid for that time, which is likely why they dont show up. This job was a complete waste of time and even though it sounds really fun and the stories are captivating and intriguing, I would not recommend that anyone waste their time.

Viewing 1 - 3 of 40 Reviews

Glassdoor has 73 US Ghost Adventures reviews submitted anonymously by US Ghost Adventures employees. Read employee reviews and ratings on Glassdoor to decide if US Ghost Adventures is right for you.