Pros
Some people are nice that's it
Cons
- Horrific management in this position with absolutely zero sales knowledge or experience. All the manager's are two faced and treat you like a kid with excessive micromanagement and absolutely zero faith in their own employees. - Alarmingly high turnover rate in all positions. Will hire ANYONE who applies lie about everything to get them hired. Seems like their objective is to hire whoever they can over work them until the employee can't take anymore and leaves (rare to see someone stay longer then a month). It is so bad that most people in the company don't even try to talk to you ask your name or anything because they have such little faith you will even stay there long enough for it to matter. - Don't give any information on commission structure for weeks and its clear to see why. There is a team in the Philippines who listens to calls and grades them horrendously. Most of the calls do not count towards the commission you will call someone who stated they aren't a citizen or pr 3 months ago then call them again this will effect your commission. any reason that is unqualified negatively effects your commission as if you couldn't make the sale. - you must be sitting at your desk making automated phone calls 95% of the day without being a minute late to anything or else you will not qualify for commission - you have 30 seconds to wrap up a call before you are immediately placed in to another call to qualify for commissions. in which time you are expected to select the call outcome, respond to managers and colleagues messages, TRAIN new staff to do basically anything else the job requires except being on the phone call you have 30 seconds... - Due to high turnover rate you are expected to help train new employees after 2 weeks - It takes over 3 months to even get the chance to start your cert 4 in mortgage broking - the base pay is atrocious which would be fine if the commission was anywhere near desirable. Team and individual KPIs are not adjusted for how many people are in the team they also switch you from inbound to outbound calls randomly severely effecting your commission. - most opportunities you send to brokers are not even workable at all even if they qualify for nba it wastes nba's time, the broker's and the clients time it seems like there it way too much money being pumped in to generate such bad quality of leads it would surprise me if anyone generates a company revenue higher then the cost of inputs. It is clear to see that this company is struggling and it is to no fault of their own.
