Pros
The staff themselves are mostly lovely and are very passionate about supporting and welcoming students from all circumstances and cultures.
Cons
The leadership is non-existent. They have a strategy document which is a shopping list of buzz words and budget-focused nonsense. And the staff portal/intranet is the stuff of nightmares. You cannot find a single thing that you need. The finance processes (actually almost all processes) are convoluted, pointless and a general waste of time. Oh and HR? They won’t answer calls or emails - they will only take ticket requests through the portal, IF you can find it. The workers are mostly great, but this university is utterly bloated with pointlessness. Oh, and they offer “flexible” working arrangements that are rigidly set at 3 days on-campus with no flexibility… go figure.