Voicentric Reviews

4.3

87% would recommend to a friend

(63 total reviews)

81% positive business outlook

Voicentric has an employee rating of 4.3 out of 5 stars, based on 63 company reviews on Glassdoor which indicates that most employees have an excellent working experience there.

Reviews by job title

63 reviews
5.0
19 Dec 2022
Recommend
CEO approval
Business outlook

Pros

I worked at Voicentric on two occasions, once in my second year of university, and again after returning from my year abroad. I worked full-time for about six months and cut down to part-time when my final year began. Soon after I rejoined the team in 2022 I was promoted to Senior Advisor on the basis of my contribution to the team and skills for the job. I worked across two teams in particular. In both, the atmosphere was incredibly friendly and welcoming. Colleagues across the company come from all walks of life, cultures and backgrounds. This is something that is celebrated at Voicentric, and I can genuinely say I’ve never met a group of people so happy to be themselves at work. It makes for an interesting and closely-knit team that will take an interest in your life and always have time for you. You will never feel like you have to leave your personal life at the door when you come to work, although equally there is no pressure to join in, and you will be just as respected and valued regardless of your involvement in the social life of the company. At Voicentric employees get thrown in from the deep end from day one, this makes for interesting work and is perfect for people who want to find out more about the world, business, or the life sciences industry. Despite this, the managers have realistic expectations of new-starters, as well as experienced colleagues. There is always dialogue between colleagues and managers and this means targets are set according to what is achievable on a campaign, rather than what somebody 4 echelons above would like. As an employee, your feedback about both Voicentric and the campaigns it runs will always be welcomed, and very often acted upon. Although this is a ‘salesy’ job for the most part, the pressure to achieve particular targets is minimal. Voicentric cares most about quality and this represents a large part of how colleagues are assessed. This means you will not be penalised if you are doing your job correctly, even if it is not achieving the client’s desired outcomes. Additionally, strict lead/sales targets are not really needed at Voicentric — I found most people enjoyed working at VC so much, and felt part of a wider community, which was enough motivation for most people to try their best anyway. Plus, VC shares its profits with its employees who have worked over a continuous year in the company, which is another big factor in the team’s motivation. Although some of the work can be repetitive, plus most likely you’ll be working from home most of the time, the company is happy for its colleagues to communicate with each other throughout the day via teams. In most cases, team group chats are lively with work and non-work related conversations, and there are regular team meetings in which you can catch up with everybody. The pay is very reasonable considering that in many ways the job is not overly demanding. Voicentric is always fair with its employees and offers several benefits that most jobs of this pay bracket would not offer: you can take your paid holiday basically whenever you like, and you get UK bank holidays off. The flexible working system has also seen many employees return to their home countries for longer periods of time without having to take holiday. Overall, Voicentric is an excellent company that cares about its staff. The colleagues are genuinely passionate about the company and believe in the direction it is going in. The work is interesting and can offer variety if that’s what you want, and the more you give, the more rewards you’ll get.

Cons

As mentioned above, the work can be repetitive as you may work on the same project for quite a while. However, there are opportunities to change projects and many ways to make the work more exciting for yourself if you have the motivation. Voicentric is perfect for students, but beware, they will expect a minimum commitment of about 20hrs a week. Although in most cases when you spend these hours throughout the week is flexible, it is worth noting that you may struggle if you are juggling a lot at once. If you join as a student, make sure to plan holidays for when you have lots of uni deadlines. At Voicentric I met people from the most introverted to the other extreme. Anybody can work here and enjoy the job, but remember you will be cold-calling directors and senior managers during their work day and for a lot of people this does require plucking up all their courage to begin with. However, despite how daunting cold-calling may seem to someone with no experience in this area, you will find you get less idiots/karens than you would in a retail or hospitality job that students would typically go for.

4.0
27 Sept 2025
Recommend
CEO approval
Business outlook

Pros

The work is a useful stepping stone for what I want to do long term, and I will be able to leverage this for my future plans

Cons

PMs don’t follow up, there should be a regular check in, at a pace they deem appropriate. Former PMs have been ridiculed for daily check ins, as some seem to consider this a waste of time and micro-management, which seems strange as this feels like a sensible way to check for campaign issues, solutions and also creates an expectation to the team that PMs are present and ready to pivot as campaigns evolve. Even if daily check ins feels excessive, some structured feedback/catch up would be valuable. When PMs get round to giving feedback, their thoughts are disorganised and it is unclear what is needed to do better for one’s own development, as well as what is best for the campaign. Thinking through key points before they call to give feedback would be more effective and free up some time for the PMs who do claim they are already over stretched. There are big group chats, but PMs can be sarcastic and treat enquiries like they are silly ones. For most people, you need to tell them 7 times before something is learned. If PMs don’t have patience with developing team members, then maybe they should not be in a role which requires that to be what they are paid to do. It would be best when feedback is given it is done in a way which provides some dignity to the person. I think the best way to get people to do well is to give feedback in a constructive way and there are numerous approaches to doing this which they could use. Furthermore, if something is not going well, PMs giving suggestions on what approach they would take would be helpful. Have a better way of prioritising data? Think there is a better way to focus on researching numbers? Please do share. Why would you manage a team, think something could be done better and not provide guidance to improve that. PMs who criticise staff for not having good communication with them fails to see their part in this. Effective communication requires effort from both parties. If a PM is standoffish, dismissive, passive-aggressive, or reacts slightly manically whenever anything remotely negative happens, it creates an environment where team members naturally hesitate to reach out. (I have literally been snarled at for suggesting more team days in office, which the PM did not want because they want the comfort of working from home) In that case, the responsibility for communication isn’t just on calling staff, it’s shared. If you are a PM and your team don’t feel comfortable to speak to you, they will share those sentiments somewhere, just not to your face. While raising these points ANON might be seen as cowardice, the way outspoken staff are sometimes treated and spoken about for raising issues discourages honesty, which ultimately limits the team’s potential and the company’s ability to run successful campaigns.

2.0
22 Mar 2024

Rapidly going downhill

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Great history as both a student employer and a more full-time permanent option for those who wish it. Opportunity to gain a vast array of skills in communications, sales and marketing. Very friendly environment with some great people.

Cons

Unfortunately things aren't going well. Employees are being dismissed or made redundant at pace and the pay is now so low that it will hardly attract the new talent it needs, Expectations of callers are very high for a minimum wage job, unless they keep on firing and rehiring there isn't much hope things will improve.

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Glassdoor has 66 Voicentric reviews submitted anonymously by Voicentric employees. Read employee reviews and ratings on Glassdoor to decide if Voicentric is right for you.