Pros
Flexible hours, steady work, benefits
Cons
I love what I do and I care about what the company does but snap decisions that follow no logical sense are constantly made by people so far removed from the actual processes and the boots on the ground staff are forced to bend over backward and scramble to try and figure out how to make things work. We then get scolded when metrics aren't good enough, when it's caused by things completely out of our control and we tried to warn leadership ahead of time that these repercussions were inevitable. There has been 10 hours mandatory overtime for operations staff for YEARS with no end in sight. The decisions leadership keep making have caused a ton of staff to leave and find other work, placing more and more burden on remaining staff to juggle the crushing volume of work that we couldn't even manage before we lost staff. Their answer is to just keep hiring more and more staff while providing no additional resources for training. The job is incredibly complex and takes 6-9 months to learn most functions. Losing seasoned staff hits a lot harder in these situations and hiring on new staff isn't going to provide relief for nearly a year. Trainers are overworked, with more than 20 trainees at a time on some teams, so incoming trainees are suffering and not getting the attention they need to succeed. They recently adjusted the pay rates for operations staff with absolutely no consideration for tenure, merit, or experience and refuse to provide staff any information on how to move up between tiers or why the trainers and managers are making less money than the staff on the floor. They ask for our input and advice on how to improve things and then do the opposite, then gaslight their employees by making claims that have absolutely no basis and hope we forgot. Working for this company feels like being in an abusive relationship and I am currently seeking other employment.
