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Wagging Tails Pet Resort

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Wagging Tails Pet Resort Reviews

2.8

28% would recommend to a friend

(24 total reviews)

Jesse Polk

100% approve of CEO

28% positive business outlook

Wagging Tails Pet Resort has an employee rating of 2.8 out of 5 stars, based on 24 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Wagging Tails Pet Resort employee rating is 22% below average for employers within the Personal consumer services industry (3.6 stars).

Reviews by job title

24 reviews
1.0
25 July 2017

Horrible Place to Work

Recommend
CEO approval
Business outlook

Pros

The dogs are pretty cute.

Cons

The owners don't care about employees because they know how fast the turnaround is so they treat newcomers horribly to remind them they are replaceable. They complain about how much employees are getting paid (in front of or around employees), but still continue to hire new people. Almost every shift gets cut, and a 40 hour work week is absolutely unattainable. The managers at both the Bloomington and Eagan locations like to yell at employees to remind them that they're not important, and treat everyone like they're stupid because they haven't been there for as long as the managers. There is no training, they throw you into the environment and yell at you when you do something wrong that you were never taught. Care for the dogs is the last thing on everyone's mind, no one enjoys the work place or atmosphere so the animals aren't taken care of enough and fights are very common. At the Bloomington location, a lot of the dogs that were banned from Eagan are allowed, because they care more about making money than they do about the safety of employees and other dogs.

avatar
Wagging Tails Pet Resort Response
7y
Thank you for the feedback. However, there are quite a few untrue statements here. I know this review was made several years ago, I just realized that you can actually respond. Owners of the company care very much about their employees, hence why they do all company outings, give holiday bonuses, pizza parties, etc. Never once has an employee been told that they are replacement or yelled at them. Pay is 100% confidential information and not permitted to be shared. Employees, including managers can be terminated for even talking about it. Managers are in place to guide, train and work along their coworkers to ensure a great work environment. Since 2017, we have had a lot of growth and there have been 4 additional Managers put in place. Full time staff do get full time hours along with set schedules. One specifically for training staff, one for assisting the GM, one for our front desk. At WTPR, we 100% care about the dogs in our care. Over the years, we have sat with a sick dog at the Emergency vet for hours, brought special gifts for them, taken dogs home to give 24 hour care if needed, etc. Any dog that is "expelled" from our Eagan location is actually not allowed at our Bloomington location. The Bloomington location is bit smaller than Eagan and may be a better fit for a dog that needs a slower environment. However, we will offer special training if we feel we can help a dog succeed and overcome a behavior. If the dog can't, they will no longer be allowed at WTPR for the safety of other dogs and staff members. Management teams care greatly about our company and will input many additional hours to ensure that the team is fully staff and dogs are in a safe environment. Thank you again for the feedback. We appreciate as we strive to be the best and change policies and procedures to ensure a safe, fun environment not only for our dogs but our staff too! Hope you have better luck else where.
3.0
27 Feb 2018
Recommend
CEO approval
Business outlook

Pros

Interacting with all of the dogs and other animals! There are so many great pets and different jobs you can do within the resort. My favorite is pet sitting where you travel to people's houses to take care of their pets!

Cons

There seems to be a lot of drama within management and a high turnover. Shift scheduling seems to change constantly. You also don't get many breaks or are allowed to have phones on you, which seems like an overkill.

avatar
Wagging Tails Pet Resort Response
7y
Thank you for the review. However, we don't offer in home pet sitting and never have.
2.0
19 Oct 2016
Recommend
CEO approval
Business outlook

Pros

In this job you do spend a lot of time with does - which for a dog person is fantastic! In my experience on most weekdays you were not overwhelmed which was nice because you could pay attention to each dog and it was an enjoyable environment.

Cons

After about a year of working here they fired the manager and promoted someone else to manager. This repeated every. single. summer. for 3 years and with each new manager the level of competency seemed to decline as well. From what I could tell, upper management and ownership stopped caring so much about the dogs and employees and focused only on how much profit they could squeeze our of the customers. When I first started working here there were maybe 15-20 dogs to each human, by the time I left each dog care attendant was responsible for 40 dogs consistently, which is way too many. I also had several ethical objections to the way the business was being run. Each dog is given a 'suite' which is about a 6x4 space with solid walls for them to sleep and eat in. When customers were shown around the premise they were shown these suites and this is where most dogs would spend their nights. However, towards the end of my time here on busy holidays (4th of July, Christmas, etc) dogs would be placed in wire crates - the ones you typically have for your dog for a car ride - and the owners were told they were staying in the normal suites. Golden Retrievers were placed into these crates they could barely fit in and the customers were paying almost $50 a night, never to know their dog was not in a private 'suite'. I hope that management has fixed some of these problems but based on what my friends still working there have told me it is all still much of the same.

Viewing 1 - 3 of 24 Reviews

Glassdoor has 24 Wagging Tails Pet Resort reviews submitted anonymously by Wagging Tails Pet Resort employees. Read employee reviews and ratings on Glassdoor to decide if Wagging Tails Pet Resort is right for you.