Zapier Reviews

4.1

80% would recommend to a friend

(299 total reviews)
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Wade Foster

83% approve of CEO

82% positive business outlook

Zapier has an employee rating of 4.1 out of 5 stars, based on 299 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Zapier employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

299 reviews
3.0
24 July 2023

It's been a downhill ride for some time.

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

- Great product that solves a real need - Great folks at lower levels - Fantastic customers

Cons

Senior leadership seems to be doing everything they can to tank morale. The did layoffs after bragging about not doing layoffs when everyone else was. They reduced our overall benefits, and now they've changed to bonus structure to cut IC bonuses and increase senior executive bonuses. They are doing all the icky things that I thought didn't match their values.

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Zapier Response
2y
Hi Fellow Zapien - Thanks for sharing your experience and this feedback. A layoff is truly challenging—this was the first in our history and we believe that we are set up to thrive in the years ahead. We're now focused now on supporting our alumni and on the recovery and success of our team. To your comment about bonuses: With the upcoming change to our bonus structure, every Zapien will have their cash compensation consistently targeted at the top 10% of the tech talent market. While this is highly competitive pay, I appreciate that it's less at some of our job levels than was the case historically. I'd welcome a chance to share more about how we arrived at that decision if you're open to it. Just let me know. - Brandon
4.0
14 Nov 2023

med size tech firm, good potential

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

There is a great potential for market growth and penetration at Zapier. The company is very open and transparent in most transitions and movements, and executives try to be honest and forthright with their employees. Although specific decisions, such as the recent layoffs, were not made, there is a general culture of transparency at the company. Zapier is a fully remote company, setting it apart from other companies that provide remote work as a perk. The company has a lot of infrastructure to support people working well remotely, which is well documented and supported by other teams and progress. Although it may be considered a buzzword, Zapier allows integrations with AI (mostly ChatGPT) into customers' workflows with a simple button click. This is a unique feature that sets them apart from other companies.

Cons

There have been significant budget cuts in the recent changes (as of H2 2023). The changes have resulted in a reduction or consolidation of individual benefits, support, and bonus plans, which no longer seem to offer any significant benefits compared to the past. The pay is average at best, as seen in any job advertisement, and salary review occurrences will be reduced from next year. Additionally, the bonus goal post has been set too high, and it is expected never to be paid.

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Zapier Response
2y
Hi Fellow Zapien - Thanks for reaching out. I appreciate this feedback and want to acknowledge your positive observations as well as your concerns. It's heartening to hear that you recognize the great potential for Zapier to succeed within our mission to make automation work for everyone, and that our commitment to openness and transparency resonates with you. I want to express my sincere empathy for the changes you noted—and I also want to clarify a few points. After the changes you noted above, Zapier's cash compensation is between the 75th and 90th percentiles of the tech talent market. Our salaries remain at the 90th percentile (top 10%) of the market. Our benefits are competitive, though I welcome feedback on where you'd like to see us invest further. We ultimately make tradeoffs at times between investments in cash compensation and investments in benefits—though we've invested in both in recent years by raising salaries while also introducing new benefits such as expanded fertility, family formation, and mental health benefits. Additional feedback welcome anytime—including live if you'd like to meet up. - Brandon, Chief People Officer
5.0
28 Feb 2021
Recommend
CEO approval
Business outlook

Pros

Culture, management and leadership are incredible. Everything simply makes sense, and the core values are perfect. I've never had so much faith in my immediate team and the organisation at large. The entire company works remotely, and as long as you have an internet connection you can work from anywhere. Growth is a priority, and is not only encouraged but proactively guided. Fluid attitude to change; if it doesn't work, or no longer makes sense, we change it. I could go on for days about everything that's great; I plan to work here for the foreseeable future.

Cons

Literally my only gripe is the mandate for using Apple-branded hardware. There is no freedom to choose tools for work that suit your needs, as you will be required to work with an Apple device. I'm not sure why this is, and it seems to be the only exception to the "everything is open to discussion/change" rule.

Viewing 1 - 3 of 299 Reviews

Glassdoor has 322 Zapier reviews submitted anonymously by Zapier employees. Read employee reviews and ratings on Glassdoor to decide if Zapier is right for you.