iCustomer Reviews

Zero training yet the entire premise of the company's success was placed on the lead generators, who had no idea what they were doing. No support in the case of abusive clients over the phone. Given confusing and difficult advice- "do whatever you can to get the lead" "follow the script exactly". Every call riddled with anxiety and pressure to achieve something that was virtually based on luck given that the lead generators received sporadic, if not negligible, training. Failure to hit KPIs treated as a personal failure instead of the fact that the call list was hospitals and shop fronts.