iiNet Reviews

Updated 8 Apr 2020

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3.0
47%
Recommend to a Friend
60%
Approve of CEO
iiNet CEO Michael Malone
Michael Malone
39 Ratings
Pros
Cons
  • "This effects all aspects of your employment such as career advancement to senior customer service representative(in 8 reviews)

  • "Throwing alcohol and junk food at the call centre at every opportunity(in 8 reviews)

More Pros and Cons
  1. "Great company"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Software Developer 
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at iiNet full-time for more than 3 years

    Pros

    Great company, great company, great

    Cons

    None, none, none, none, none

    Continue reading
  2. "Was a great place to work"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Sydney
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at iiNet full-time for more than a year

    Pros

    Great culture Great people environement Fun office

    Cons

    Was bought out by some other company

  3. "Do not"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at iiNet full-time for more than 5 years

    Pros

    They sometimes give you cake.

    Cons

    Salary, management, general bullying.

  4. "👍"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - C S R 

    I worked at iiNet full-time for more than a year

    Pros

    Good working culture at company

    Cons

    Nothing to add apart from one guy

    Continue reading
  5. "Was good, then TPG took over"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - IT Support Officer in Subiaco
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at iiNet full-time for more than 8 years

    Pros

    Relaxed culture Good working environment

    Cons

    Company was completely incompetent after the takeover

    Continue reading
  6. "Good Company"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Perth, Western Australia
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I worked at iiNet full-time for more than a year

    Pros

    Environment and internet discount and location

    Cons

    Low salaries not clear path for development

  7. Helpful (1)

    "Not the place it used to be."

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Subiaco
    Doesn't Recommend
    Negative Outlook

    I have been working at iiNet full-time for more than 5 years

    Pros

    The people that have hung around since before TPG bought the company are a great group of people.

    Cons

    Zero career progression. TPG systems are being implemented and don't work. No ownership of tasks so poor customer experiences.

  8. "Waste of time, avoid at all costs unless there is literally no other job you can take"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative 
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I worked at iiNet full-time for more than 3 years

    Pros

    Training and support is very comprehensive If you are good at talking on the phone, then the workload won't feel too heavy

    Cons

    Literally your entire performance as an individual employee is based on how the customer perceives the company. The NPS question is "Would you recommend iiNet to a friend?". So say you help a customer to the best of your ability and due to the incompetency of a previous staff member, bad equipment sent by the company or numerous other reasons the customer rates iiNet as not recommended. Guess what? You as an individual staff members performance is negatively effected. iiNet will CLAIM this will only effect your bonus, but this is not true at all. This effects all aspects of your employment such as career advancement to senior customer service representative. In my entire time at iiNet my NPS was actually quite good, but due to sheer bad luck the senior applications happen to open on months where my NPS was down and so was denied senior for this arbitrary reason. Despite having been with the company for almost 3 years. Furthermore they have roles as "Acting senior" in which you do the job as a senior but without the pay increase or any guarantee that they will give you permanent senior.

  9. "Only downside is pSy"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Sales 
    Recommends
    Positive Outlook

    I have been working at iiNet full-time for more than a year

    Pros

    Realistic target good commision good culture

    Cons

    Base is minimum wage if you don't make bonus can be hard month

  10. "Great Work Culture"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Consultant in Perth, Western Australia

    I worked at iiNet full-time for more than 5 years

    Pros

    Was awesome to work in

    Cons

    Employee satisfaction declined post 2015

Found 119 reviews