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rbb Communications

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rbb Communications Reviews

2.5

31% would recommend to a friend

(121 total reviews)

Christine M. Barney

34% approve of CEO

31% positive business outlook

rbb Communications has an employee rating of 2.5 out of 5 stars, based on 121 company reviews on Glassdoor which indicates that most employees have an average working experience there. The rbb Communications employee rating is 33% below average for employers within the Media and communication industry (3.7 stars).

Reviews by job title

121 reviews
1.0
19 July 2021
Recommend
CEO approval
Business outlook

Pros

I wasn't going to leave a review but I'm so upset by the "positive" below, that I felt I needed to say something. Many reviews are pointing to the flexible scheduling but this can be found in a lot of places now. Clients are decent.

Cons

PR agencies can be challenging but rbb is on another level when it comes to workload, how they treat you, and what you make. Don't be fooled by what the managers try to sell you in some of the other reviews. This is a work environment built for THEM. It's very clear that the senior managers are trying to do damage control here. But take their advice with a grain of salt. Working here has many, many challenges that are unseen elsewhere. First, they pay very little and expect you to work like you're making 6 figures. A partner has told multiple new hires that rbb is like the Google of PR. If that were true, salaries would be a lot higher. I received offers from other firms prior to taking this job, but was wooed by rbb's "total rewards package," which is all just one fancy marketing spin to say that they pay for your parking and your laptop. They literally inflate your "pay" to be 20K more than what you see in your paycheck. Other firms in the area will easily pay more, and you don't have the pressure of all the added administrative stress that they impose on you. For example, one added "perk" is the CSA (client service award) "half day" with your team -- if you win. First, you have to submit to win the award. The application process is a huge nightmare and ALWAYS falls on the younger staffers. It's all just additional, extra fluff that you don't need in addition to your work. Then, if you win, the reward is a half day with your team... you get to spend around $700 (two week's salary for an AAE) for "team bonding" that gets you no where. In addition to all the "administrative fluff" that is mentioned above, you will be worked to the bone. There have been times on my vacations, or doctor's appointments, where i've had to stop what i was doing, jump on my laptop, and respond to an "urgent" request that never ends up getting sent to the client. Partners say it's "the nature of PR," but the team is big enough and more than capable to cover while another team member is out. There is also no capability of growing here. One review says she started as an intern and became a partner, but that offer no longer exists unless more of the senior managers either (1) leave or (2) retire, but that's not happening anytime soon because they are all late 30s. There has been about 25 people who have left since last year, and the partners are still unfazed by this. They are not doing any kind of inward reflection -- they blame it on the industry, COVID-19 and the generation of workers (millennials and Gen Z). They think we want everything handed to us, when all we really want is higher pay and respect in the workplace for all the work we do. Mark my words, this agency is not what it was and continues to decline.

1.0
16 June 2021
Recommend
CEO approval
Business outlook

Pros

Reviews speak for themselves, the only positive reviews on here are from senior management who are currently employed there. -New office space -Variety of clients

Cons

Extremely top heavy organization. As a result, all benefits, opportunities, etc. that they tout are really only applicable to the LARGE senior management team. There are like 20+ partners compared to the 5 AAEs, AEs, SAEs, AMs. They try to PR it and say it's because the partners bring in big business, but that is rarely the case. They all get light workloads making $$$ while AMs and below are working like crazy for no pay. Don't be fooled by their claims that it is easy to take your career wherever you want here, that simply isn't the case. They will give you more work than is humanly possible to achieve, and then make the path to promotion impossible. And once you finally get through all the challenges of getting a promotion, get ready to be rewarded with no more than a $4-5K raise. Pay is extremely poor, well below average in Miami. Other PR firms start their staff off at least $5-10K more, with more options for raises/bonuses. rbb gives you essentially zero opportunity for raises or bonuses besides the miniscule EOY bonuses that barely cover a pair of sneakers. Client roster is robust, but they make it challenging to work on the accounts you have an interest in. Culture is extremely toxic. Cliquey, management will speak down to you without thinking twice, work is rarely recognized, workload is much greater than average. Management says to speak up if the workload is too great or you want to shift things around, but they don't offer solutions. Larger firm, but turnover seems very high. Very few weeks passed without people coming and going.

avatar
rbb Communications Response
4y
Thanks for your response, but there are several errors in your review. rbb has had strong ratings on Glassdoor for many years because of positive reviews from all levels. We have 10 senior leaders (partners and VPs) in professional services for a team of almost 85 professionals which we feel is a good mix. We track everyone’s time, even partners, and everyone has to deliver results for clients. While we love everyone to bring in new clients, we have a dedicated new business leader and marketing manager to own that process. Each employee scopes their hours every month and works with their manager to ensure they are not going over the recommended schedule – that means solutions. Our productivity reports show very few people are over their billability goals. We’ve benchmarked our salaries and find we are in the upper quartile for starting salaries and many of our interns have gone to become AAEs, AEs, SAEs, and even Account Directors and VPs. All of our partners came up through the ranks as proof the career paths work. The only senior hires that came in from the outside were new areas – like our content studio director and digital VP. You’re right that the landscape is different. Annual raises tend to range from 5% - 15%, and most receive additional salary bumps for promotions and stellar performance throughout the year. And yes, we don’t do big bonuses – we think employees prefer guaranteed salary. It’s a thank you that we take 5% of profit and return it to staff. Sorry you didn’t want it. We will take your advice and always revisit our offerings. We did invent the employee-driven workplace and we can’t rest on our laurels. Good luck in your future work!
1.0
15 July 2021

Deception & Stress

Recommend
CEO approval
Business outlook

Pros

Not many pros. Maybe other employees but the virtual workplace that is still being encouraged is detrimental to building relationships. I see other companies shifting back to mandatory in office and I think we need that also.

Cons

Many of the more recent reviews are pretty accurate. Keywords like toxic, or over worked and stressed are synonymous with rbb. If those 2 areas are focused on and worked on from the inside out, a lot of great change would happen here. Partners, like other recent reviewers have said, sit pretty at the top and often bark orders and swirl in their own too detailed feedback to minor things. It halts progress and it drops morale. That's why the company is still hemorrhaging talent - fix leadership and Partners poor management "skills" and we can stop losing great people, and maybe win better business. I could go into how stressed everyone is and how overworked we all are, but it's not worth it because a plethora of reviews already state that.

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Glassdoor has 146 rbb Communications reviews submitted anonymously by rbb Communications employees. Read employee reviews and ratings on Glassdoor to decide if rbb Communications is right for you.