What is the hiring process like at Heartland Dental?

Work life balance is genuinely better here than most DSOs. Doctors have autonomy, corporate stays out of the way, and there’s minimal micromanagement. Heartland doesn’t even put their name on their offices they let practices operate independently, and it shows in the day-to-day culture

Training is virtually nonexistent, and support at every level, regional included, is minimal at best. Even experienced operations professionals will feel the lack of structure. The hiring process at the management level is unnecessarily long. The doctor pairing issue that exists across DSOs is just as present here: the wrong doctor makes everything harder. Compensation at the management level does not reflect the responsibility. And every other DSO in this space finds ways to meaningfully incentivize their managers. Heartland’s version of incentives is laughable by comparison.

When I first started here it was very much a family environment and the management wanted you to succeed. Senior leadership actually practiced the core values they preach regularly. That has all changed.

Horrible benefits, 2 weeks of PTO (including sick time), low pay and high promises by leadership with low return. Minimal pay increases as well. You are doing 2-3 jobs and leadership will not hire new people until doctors complain things are not getting done. The whole culture evolved into a point the finger and accusatory scenario on the regular. Management will make promises of promotions and nothing will happen. Especially if you do not know the right people and if you are a female. On top of that, you are forced to use Heartland dental dentists who constantly try to sell you a product and they do not cover specialty services. So be prepared to have additional dental insurance.

On-line CE courses. 80 hours PTO starting as new hire.

No 401k match, high health insurance premiums for a very large company. Wear headsets for communication. Very production based. You can work harder or be busier than other employees in your office but bonuses are equal across the board from total office monthly production goal. Corporate headquarters in Illinois and challenging communication (mainly email) for any help.