I applied online. The process took 2 days. I interviewed at AT&T (Fort Worth, TX) in June 2011
Interview
I thought the whole process with AT@T was fair, good and done in a short amount of time, after they make the initial first contact. It might take them a while to initially contact you, but if they do, then you have a good chance to get the job.
Interview questions [2]
Question 1
Please describe a time you had an unhappy customer and what did you do to resolve the situation? Please give a specific situation.
It is a basic customer service and teamwork questions. Asks you to teach them how to do something you're passionate about. Nothing crazy or unexpected. Laid back but professional, answered all my questions as well.
I applied online. The process took 5 days. I interviewed at AT&T in Jan 2025
Interview
Interview itself is pretty easy. The two times I've interviewed with them as varied based on the manager, but they're pretty forthright with everything they're telling you and the expectations of the job.
After the initial interview, the store will likely assess your product knowledge. They may ask you about various cell phone models, features, or accessories, and how you would explain them to customers. This is to evaluate your ability to understand and communicate technical information.