The process took 2 weeks. I interviewed at AT&T (New York, NY) in July 2011
Interview
I applied online for the position. Did an online test also. Took like three days to hear back from an HR representative. Had an in-person interview two days after with the manager at the store. About 5 days later received a called back from HR to see if I wanted to except the position. Had to do a drug test, and a background check. That took about a week to complete. The whole process went very smoothly. Go At&t!
Interview questions [1]
Question 1
Tell an example when you showed excellent customer service at you previous job?
It is a basic customer service and teamwork questions. Asks you to teach them how to do something you're passionate about. Nothing crazy or unexpected. Laid back but professional, answered all my questions as well.
I applied online. The process took 5 days. I interviewed at AT&T in Jan 2025
Interview
Interview itself is pretty easy. The two times I've interviewed with them as varied based on the manager, but they're pretty forthright with everything they're telling you and the expectations of the job.
After the initial interview, the store will likely assess your product knowledge. They may ask you about various cell phone models, features, or accessories, and how you would explain them to customers. This is to evaluate your ability to understand and communicate technical information.