I applied through an employee referral. The process took 3 weeks. I interviewed at AT&T (Jackson, TN) in Sept 2010
Interview
Online application: personality test, situational analysis
Phone interview with hiring manager: consisted of general questions that are usually apart of every interview (strengths, weaknesses, etc.)
1 on 1 interview with hiring manager: very scripted interview with set questions to go by. some questions included, "when have you turned a No into a Yes in your past", "when did you have a No and was not able to recover", and other sales oriented questions.
1 on 1 interview with store manager: very relaxed meeting to see store location. more or less to make sure they like you.
Interview questions [2]
Question 1
What phone do you carry? You have two minutes to sell it to me... GO.
It is a basic customer service and teamwork questions. Asks you to teach them how to do something you're passionate about. Nothing crazy or unexpected. Laid back but professional, answered all my questions as well.
I applied online. The process took 5 days. I interviewed at AT&T in Jan 2025
Interview
Interview itself is pretty easy. The two times I've interviewed with them as varied based on the manager, but they're pretty forthright with everything they're telling you and the expectations of the job.
After the initial interview, the store will likely assess your product knowledge. They may ask you about various cell phone models, features, or accessories, and how you would explain them to customers. This is to evaluate your ability to understand and communicate technical information.